Business Analyst at Chubb in Chicago, Illinois

Job Description:

Combined Insurance, a Chubb Company, is seeking a Business Analyst to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

JOB Summary 

The Business Analyst is responsible for documenting detailed business requirements and project scope, analyzing business processes and making recommendations.

Includes user stories, business workflow analysis.  Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details. Distinguishes client requests from the underlying business needs.  Responsible for developing epics and stories with the product owner to support the development and implementation of new systems and enhancement of existing systems. Formulates and defines system's scope and objectives based on both user needs and a good understanding of the application, business, operational and/or industry requirements. Works with internal business groups on process improvement projects and is involved in testing, training and implementing applications and/or systems.

Serve as a liaison between business functions and program managers.  Identify and implement business process improvements.  Support the development, and implementation of technology solutions.

Responsibilities 

• Extract and document functional and technical requirements from various stakeholders


• Document use cases as well as coordinate and participate in testing efforts  


• Support definition and documentation of implementation and project plans 


• Coordinate issue resolution and manage expectations across stakeholders  


• Assist with data mapping across platforms as part of a conversion effort


• Lead User Acceptance Testing strategy, planning, and execution through obtaining business signoff and deployment of code to production


• Assist business with User Acceptance Testing activities as needed 


• Contribute to business cases for new systems, features, or operational processes as required


• Contribute to product roadmaps for assigned systems, including upgrades, enhancements and integrations


• Perform root cause analysis of production issues and work with business to resolve or escalate


• Assist in gathering data as needed 

COMPETENCIES

• 
  Relationship-Builder – Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.


• 
  Problem Solving – Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues, and situations.


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  Continuous Learning – Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.


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  Initiative – Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.


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  Adaptability – Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.


• 
  Results Orientation – Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.


• 
  Values Orientation – Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.”


• 
  Detail Oriented – Has exceptional attention to detail and focus on accurate and timely delivery.


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  Creativity – Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren’t successful.

Skills

• Agile Development Methodologies


• Data mapping/integration


• Process mapping/integration


• Ability to identify, review and analyze data trends


• Technical aptitude and familiarity with the end-to-end systems development lifecycle


• Proven ability to learn processes, infrastructure, systems and applications 


• Ability to learn quickly, particularly regarding complex products, financial concepts or technologies 


• Understanding of business processes and integration points


• Ability to operate in a dynamic environment and retain focus on goal achievement


• Ability to understand technical terms and translate into business language 


• Excellent knowledge of MS Suite of products including Visio


• Exceptional written and verbal communication skills


• Ability to facilitate virtual and / or in-person meetings with large audiences


• Excellent planning, organizational, and time management skills

Education and Experience 

• Bachelor’s degree or equivalent experience required


• 3+ years’ experience in a business analyst role documenting requirement using both Agile and Waterfall methodologies.  


• Knowledge of JIRA preferred but not required.

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.

 ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.

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