Contact Tracer at NEW OP Template (PR & TLM MME / HR Enterprise) - Pay Calc 2.0 in Visalia, California

Job Description:

Position: Contact Tracer
Recruitment: FW23-635-61

Location: Porterville Service Center
Deadline: May 22, 2023

Status: Full-Time Temporary
Non-Exempt

Language Requirement: Spanish preferred
Department: Farmworker

Reports to:
Number of Positions: 1

Proteus, Inc. is proud to offer our eligible employees a comprehensive benefits program:
13 paid holidays, health insurance, dental insurance, vision insurance, basic life insurance & AD&D, Voluntary Insurance, 403(b) retirement plan, employee assistance program (EAP), employer paid tuition assistance program, and a flexible spending account.
If you are looking for a job that encourages work-life balance, Proteus has just the job for you! Visit our website to review a full list of open positions across our organization.

SUMMARY: Contact tracing plays a vital role in public health responses to infectious and communicable diseases. By tracing the contact, identifying sources of transmission, and controlling the spread of communicable diseases, the contact tracer will confirm individuals, obtain symptom information, refer contacts for testing, and provide instructions for further steps, such as quarantine. For the COVID-19 response, a strong scalable network of Extra- Help Contact Tracers is needed to support patients with suspected or confirmed infection.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Gather information by interviewing to identify potential close contact of a confirmed infectious and communicable disease.
Notify contact and promote self-monitoring through determined time provided by and in coordination with the Public Health Officer from the last known exposure to the confirmed case.
Ensure that contacts who develop symptoms promptly isolate themselves and notify public health staff.
Refer contact to their healthcare provider for medical advice, testing, and care as appropriate.
Review information for accuracy, completeness, and consistency.
Prepare case narratives, memos, correspondence, and other documentation.
Assign risk category and understand protocol for each risk category.
Work closely with a team to efficiently complete case investigations.
Participate in regular program meetings and trainings such as weekly case reviews, communicable disease training, and others deemed necessary.
Manage a full case load.
Contact interview clients and representatives of businesses or government organizations for the purpose of varying facts.
Determine the accuracy and completeness of all statements of facts completed by clients.
Identity, analyze, and evaluate each variation of fact and substantiate pertinent information.
Prepare written reports with recommendations.

QUALIFICATION REQUIREMENTS: Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following; patient confidentiality, including the ability to conduct interviews without violating confidentiality. Interview techniques; record keeping principles. Federal, State, and local rules, regulations, policies, and procedures governing privacy.

EDUCATION and/or EXPERIENCE: High school graduate or equivalent and certificate of completion from a college or technical school; or two years of public contact experience with clients in an office setting, medical, financial, or eligibility environment.

LANGUAGE SKILLS: Ability to read and interpret documents such as rules, regulations, and polices. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively apply interviewing and listening techniques.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Access to transportation, California driver's license, and minimum auto insurance as required by law.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.


AT-WILL STATEMENT: Employment at Proteus is employment at will. This means that an employee is free to leave his or her employment at any time, with or without cause or notice, and the Company retains the same right to terminate the employee at any time, with or without cause or notice. Please understand that continued employment cannot be guaranteed for any employee.

This policy of at-will employment may be changed only by a written employment agreement signed by the Chief Executive Officer that expressly changes the policy of at-will employment. Unless the employee's employment is covered by a written employment agreement that specifically provides otherwise, this policy of at-will employment is the sole and entire agreement between the employee and the Company as to the duration of employment and the circumstances under which employment may be terminated.

With the exception of employment at-will, terms and conditions of employment with the Company may be modified at the sole discretion of the Company, with or without cause or notice at any time. No implied contract concerning any employment-related decision or term or condition of employment can be established by any other statement, conduct, policy, or practice. Examples of the types of terms and conditions of employment that are within the sole discretion of the Company include, but are not limited to, the following: promotion; demotion; transfers; hiring decisions; compensation; benefits; qualifications; discipline; layoff or recall; rules; hours and schedules; work assignments; job duties and responsibilities; production standards; subcontracting; reduction, cessation, or expansion of operations; sale, relocation, merger, or consolidation of operations; determinations concerning the use of equipment, methods, or facilities; or any other terms and conditions that the Company may determine to be necessary for the safe, efficient, and economic operation of its business.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations