PACE Referral & Communications Coordinator at East Boston Neighborhood Health Center Corporation in Revere, Massachusetts

Job Description:

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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Time Type:

Full time

Department:

PACE Center

All Locations:

Revere

Description:

The PACE Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls appropriately. The PACE Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Communications Coordinator will follow all workflows regarding proper channeling of calls. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Communications Coordinator will be cross trained in selected processes for the PACE Referral and Appointment Department in order to provide backup when appropriate.

EDUCATION:

HS Diploma/GED required; Associates degree preferred. Fluency in Spanish required.

EXPERIENCE:

Minimum two years of experience in a customer service setting required; Healthcare setting preferred. Computer skills: Windows, Outlook, and experience with EMR preferred. Able to work effectively with the Interdisciplinary Team. Excellent critical thinking skills with the ability to prioritize and problem solve independently. Ability to work well in a fast-paced, multi-functional environment.

SKILLS/ABILITIES:

Strong computer skills Good communication skills Ability to work independently Strong critical thinking skills.

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