Posted in General Business 30+ days ago.
Type: Full-Time
Division or Field Office:
Customer Service Division
Department of Position: Zone Operations Dept
Work from:
Salary Range:
$33,755.00-$53,921.00*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Under minimal supervision, settles routine claims within limits of authority.
Successful candidate will work from the Home Office in Erie, PA on a hybrid schedule; 2 days in the office and 3 days from home.
Duties and Responsibilities
Processes first party automobile, third party clear liability automobile and low severity propertyclaims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, requests claim checks and settles claims.
Establishes contact with all parties involved in the claim in accordance with ERIE's expectations.
Handles inquiries from Policyholders, Agents, insurance carriers,claimants and others.
Enters loss information into claims system.
Prepares correspondence, forms and related materials.
Reviews all pending claims/activities on a regular basis.
The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Self-Development
Collaborates
Cultivates Innovation
Instills Trust
Decision Quality
Values Diversity
Nimble Learning
Customer Focus
Optimizes Work Processes
Ensures Accountability
Detail Orientation
Information Management Skills
Job-Specific Knowledge
Qualifications
Educational Equivalents
High school diploma or GED and one year of related claims handling or customer service experience required; or
Bachelor's degree required.
Pursuit of general insurance education preferred. Ability to obtain license as required by state within 90 days of employment in role. Position requires incumbents to provide support for property claims during periods of heavy volume.
Physical Requirements
Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Rarely
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Frequent (50-80%)
Climbing; Rarely
Nearest Major Market: Erie
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