Source Tagging Account Manager (remote) at Johnson Controls in Boca Raton, Florida

Job Description:

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer: 

• Competitive salary and bonus plan




• Paid vacation/holidays/sick time 




• Comprehensive benefits package including 401K, medical, dental, and vision care 




• On the job/cross training opportunities 




• Encouraging and collaborative team environment 




• Dedication to safety through our Zero Harm policy 

What you will do

The Source Tagging Account Manager is a customer-focused, sales role responsible for an assigned book of business and will advise customers and position high-theft product assortments with EAS security tagging occurring at the point of manufacturer. You will be responsible for a single customer or multi-customer source tagging book of business, consisting primarily of Tier 1/2/3 customers. The majority, if not all, customer interactions are focused on merchandise protection optimization, will include transactional, tactical, and strategic activities, and are expected to take place via regular face-to-face meetings (in person and/or video) and with regular communication via phone and email.

The successful candidate will possess the ability to make real-time decisions to identify, diagnose and resolve customer issues on all fronts. They will require high-level organization skills, the ability to handle multiple accounts and engage with multiple management levels within the organization (internally and externally). The role will require strong customer-facing communication, teamwork, and business development skills.  

How you will do it

• Identify, pursue, and close new source tagging opportunities, grow the business. Ensure customer satisfaction and revenue retention targets are achieved 




• Own, cultivate, and develop the relationship with assigned customers 




• Present source tagging program to customers, vendors, merchants, OEMs, and resellers 




• Plan, direct, oversee and/or conduct in-store merchandise protection audits . Monitor program participation, analyze key program data, and deliver program dashboard reports  

• Create, articulate, and deliver Sensormatic value propositions to assigned customer 




• Manage contractual compliance, renewals, amendments, and negotiation of pricing and terms 




• Individual contributor, no direct responsibility for leading others.  

What we look for

Required Experience:  

• Professional customer-facing retail experience working with loss prevention, operations, and merchandising customer organizations 




• Advanced level communicator comfortable working with all levels (internally and externally)  




• 3-5 years of sales, business development, and account/portfolio management experience 

• Proven sales and service ability with high-level corporate contacts 




• Contract management  

Skills: 

• Proficient in customer relationship management, business development, revenue growth, revenue retention, contract management, and value creation for key customer accounts 

• Entrepreneurial attitude, agile, creative, and solutions-focused leadership style 




• Ability to work independently and as part of a team within a matrix organization 




• Strong attention to detail, organized, focused on maintaining a high degree of productivity, efficiency, and accuracy 




• Proficient in Salesforce and MS Office product suite 

Education: 

• Four year degree in Business, Marketing, or technical field preferred 

#LI-Remote

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.