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VIRTUAL INSTALLER at Best Buy in Novi, Michigan

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

As a Virtual Installer, your primary responsibilities will include the resolution of issues related to the accurate and timely processing of daily in-house customer product orders, kitting of commercial products, shipping and receiving functions, and proper documentation as required to update actions in internal systems.

At Best Buy Health our mission is to help enrich and save lives through technology and meaningful connections. Today more than one million customers use our health and safety products and lifesaving services which provide peace of mind, encourage independent living, and even save lives. The Installation group works diligently to ensure that lifesaving equipment is installed in our customers’ homes timely. They work closely with other departments at Best Buy Health (Logistics, Care, Tech Support, Recovery) in addition to working with outside vendors in a collaborative effort to keep our customers safe. Their main responsibilities include the remote support of scheduling and performing virtual installations.

Key Responsibilities


  • Remain current with equipment (how to install & technical capabilities) in the field

  • Consistently notate in CRM (system) with all updates

  • Communicate and update payers/case managers on installation status

  • Ensure that all work orders are completed in a timely manner

  • Consistent collaboration with internal departments to ensure we onboard and install our customers in a timely manner

  • Ensure we exceed Service Level Agreements with our partners

  • Handle escalated installation/service concerns

  • Complete call ques daily with a high level of accuracy

  • Utilize metrics and KPI’s to drive focus and output

  • Cover inbound calls into the team

  • Other duties as assigned


Basic Qualifications
  • Minimum 2 years of experience in a customer service field
Preferred Qualifications
  • Experience in a technical or product focused position





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