General Manager - 063 at Copart in Lebanon, Tennessee

Job Description:

The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the General Manager will create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service.

ESSENTIAL DUTIES

• Partners with HR to attract, recruit, develop and retain a diverse, high performing team


• Train and develop staff to meet company guidelines and expectations


• Ensure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS -- Reviews) delivered timely


• Manages team through an innovative, creative, inspirational leadership style


• Ability to hold staff consistently accountable with unbiased fairness to help drive performance


• Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders


• Holds self to a high level of integrity in all interactions and decision making


• Proactively manages performance of managers and staff to address all opportunities quickly, and to redirect or take appropriate action if applicable


• Manages the day-to-day operations of the facility including, but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasks


• Responsible for recruiting and maintaining appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectively


• Must remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews


• Must immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional Manager


• Set goals and ensures that each employee is leveraging the tools provided to them to achieve continual success


• Ensure your locations are compliant with laws and regulations to include county, state, EPA, OSHA, and Department of Motor Vehicle regulations


• Disseminate pertinent knowledge throughout location to all employees to ensure transparency and clarity on company goals and initiatives


• Responsible for customer relationships (buyers, sellers, and internal customers)


• Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gaps


• Brand ambassador of the company's mission, vision, values, and culture


• Ability to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbal


• May be called upon to support local or non-local CAT events throughout the year


• Accountable for understanding the assigned profit and Loss Statement. Identifying ways to increase revenue and decrease costs.


• Other duties as assigned by Regional Manager or a member of upper Management

• Minimum of 2-3 years as a manager, military or other relevant experience preferred


• Proven track record of driving and achieving operational excellence and execution of corporate goals


• Metric Driven


• Proven track record on supporting change initiatives and ensuring the team can easily adapt to, and manage the change effectively and with positivity


• Strong communication skills with the ability to adjust your tone/communication style according to your audience


• Strong relationship building skills


• Strong critical thinking skills using logic and help to identify alternative solutions to operational issues


• Strong decision-making skills -- will consider benefits and risks to potential decisions to choose the most appropriate course of action


• Strong listening skills -- takes the time to actively listen to issues or concerns to help develop and execute on the solution


• Able to manage time effectively and prioritize tasks to meet new deadlines or productivity goals


• Strong problem-solving skills


• Able to multi-task and stay positive and motivated with a strong sense of urgency


• Bi-lingual a plus


• Travel may be required


• Valid Driver's License