Posted in General Business 30+ days ago.
Type: Full-Time
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) (position title) within PNC's (name of division) organization, you will be based in (city/state location of position).
Job Profile
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position is primarily based in a location within PNC's footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
The ideal candidate will have a blend of technical and leadership experience, with a passion for process improvement, defining technology strategy, and an understanding of current technologies. Experience with CICS TS, MQ Series, CICS Transaction Gateway, and CICS Explorer is preferred.
As an integral part of this dynamic and progressive team, you will assist PNC service partners with problem resolution and follow up and perform simple and routine assignments that require basic knowledge of the specified support function. This role provides opportunities dealing with some of the latest technologies - CICSPlex, CICSPlex Systems Manager (CPSM), CICS Transaction Gateway, MQSeries z/OS Queue Sharing, and VSAM/RLS. PNC is committed to threading integrity, teamwork and customer focus through every aspect of our daily work and performance.
Daily Responsibilities Include:
· Installing and maintaining infrastructure software, including CICS TS, CICSPlex Systems Manager, CICS Transaction Gateway, MQ Series, Mainview, CAFC, CICS Abend-Aid, ACF2 for CICS, Omegamon, CICS Interdependency Analyzer, and Intertest
· Perform customization tasks for CICS and related products.
· Perform CICS statistics analysis and subsequent tuning to maintain a stable CICS environment.
· Performing 2nd or 3rd level technical support for mainframe infrastructure software.
· Assist service partners in problem resolution. Follow-up and communicate unresolved problems.
· Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.
· Assists in the configuration, design troubleshooting and remediation of complex environments.
· Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.
· Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.
· As opportunities arise, plan, lead, design, and coordinate technology projects across multiple teams and across multiple organizational layers.
Core Competencies:
· Demonstrate strong skill levels in CICS systems programming and infrastructure.
· Working knowledge of the mainframe/zOS environment, including TSO, ISPF, SDSF, JCL, COBOL and Assembler.
· Working knowledge of SMP/E and the ability to install, maintain and manage mainframe software supporting geographically dispersed data centers.
· Strong customer service background to assist service partners in problem resolution. Follow-up and communicate unresolved problems.
· Ability to understand and troubleshoot complex environments.
· Strong interpersonal, verbal, and written communications skills.
· Effective time-management and prioritization skills.
Additional Skills:
• Experience in Unix System Services
• Experience with API creation and deployment
• Experience in zOS Connect
• Experience in Agile / Devops (Jenkins Build engine, GIT, Eclipse)
Job Description
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.
Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.
Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).
IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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