Lead Customer Service Rep at Cable One Inc. in Nampa, Idaho

Job Description:

Job Description:

What you will do to contribute to the company's success

• Handles the most difficult customer situations in a professional and efficient manner.


• Achieves the highest standard of performance in customer service and efficiency among the customer service staff.


• Leads and motivates customer service staff by communicating the importance of excellent customer service skills while encouraging high performance standards along with one call resolution.


• Assists with new hire training and continual customer service training.


• Assists with maintaining the billing system data base accuracy.


• Provides prompt feedback to management regarding any departmental issues.


• Works to learn all the duties and responsibilities of the Customer Service Manager in order to assist the department in their absence.


• Assists with the implementation of changes as directed by System management.


• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable


• accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.


• Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.


• Strong data entry and computer skills.


• Requires the ability to operate office equipment (copiers, phones, computers, etc.).

• The position requires the ability to learn and stay informed of products and services offered.


• This position will require travel between offices.


• Schedule is 8am - 5pm, Monday - Friday

Core Competencies

• 
  Committed: Values each and every customer, while working hard to keep their business and support our communities.


• 
  Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• 
  Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


• 
  Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!

• Life insurance (self, spouse, children)


• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Up to seventy-five dollars a month towards cable and internet services


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities

• Collaborative work environment

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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