Arconic is currently in search of Inside Sales Representative to join our team.
At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.
JOB DESCRIPTION
Primary Responsibilities
The primary purpose of this role is to manage the execution of our customer connections. Acting as a customer advocate and supporting vital communication and problem solving between all stakeholders, customer, plant, quality, supply chain and finance.
Key Objectives
Manage day-to-day activities and execution of our customer connection - follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues; asking for orders; thanking the customer for their business.
Meeting/exceeding order entry, quote and status response time objectives. Support Quote Team.
Understand AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence. Provide objective feedback to commercial and marketing teams.
Act as a customer advocate - present data and make recommendations as to course of action to business leaders and act within defined decision-making authority to drive Ease of Doing Business with AFE. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective.
Turn Quotes into Orders (Capture Business) - substantial focus on capturing business with our customers; if not obtained, what was the competitive situation and why business wasn't captured by Arconic. Specific weekly and monthly targets must be achieved. Provide feedback to commercial and marketing teams.
Post Order Management - manage unadjusted items, process claims and negotiate settlements. Meet unadjusted items objectives.
Drive AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence
Ability to work in tactical administrative team environment from focused problem solving to customer relations
Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day - admin activities to problems solving/decision making (both ends of the spectrum)
Serve as the liaison, the glue and the driver of issue resolution between the customer, plant, quality, supply chain and finance to pull together all necessary resources to resolve any issue
Provide support and anchor with Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers.
Essential Knowledge, Skills & Abilities:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Service Orientation - Actively looking for ways to help people
Data base user interface and query software - Customer service knowledge generation software
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Persuasion - Persuading others to change their minds or behavior
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
Time Management - Managing one's own time and the time of others
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).