Director, Reliability Maintenance Management at Walmart in Bentonville, Arkansas

Job Description:

What you'll do at




Position Summary...




What you'll do...



Technical Acumen: Participates in setting evaluation standards and criteria for troubleshooting. Adheres to standard troubleshooting procedures toensure the effectiveness of resolutions. Documents common hardware, software, and communications problems and likely resolutions. Works withvendor-specific diagnostic guides, tools, and utilities to identify application problems. Troubleshoots typical technical problems in a specific area.Solicits partner feedback and reports and monitors bugs and implementation issues. Participates in creating technical requirements for facilityequipment. Maintains and utilizes data to install base configurations and support guides. Explains basic environment and product configurationoptions.
Reliability Management: Monitors standard operations in hardware product reliability quality assurance programs. Guides others in product redesignand feature changes to improve product performance and reliability. Directs the collection of information on product failures and uses the informationto redesign or enhance products. Consults on the definition of success for hardware products and reliability tests. Designs evaluation metrics toassess reliability improvement plans and programs for hardware products. Applies probability and statistical measures to assess products andestimate and monitor reliability.
Procurement: Assists in reviewing the fulfillment of administrative and documentation requirements for the completion of purchase. Uses availableprocurement systems and tools in transactions with approved suppliers. Follows established procedures, documentation requirements, and approval levelrequests to conduct procurement activities. Works with the procurement of services, materials, or equipment. Interprets benefits, issues, andconsiderations of using procurement.
Negotiation: Conducts negotiations for the business area. Assesses and leads fact-based decisions in high-risk situations and educates others onnegotiation strategies. Mitigates and resolves disagreements by anticipating objections and adjusting negotiating approaches. Adheres to andcoaches others on company and regulatory retailer supplier relationship processes, values, and policies. Mitigates risks through due diligence. Seeksguidance on and escalates complex legal and/or regulatory issues as necessary.
Operational Excellence: Coaches others to consider all major operational functions and cross-functional issues. Monitors industry trends, key players,and major competitors. Develops strategies accordingly. Leads evaluations of Walmart's operating functions versus those of the industry. Consultswith and advises all major functions. Educates others in operational strategies and the support needed for execution. Leads discussions on theevolution and impact of present and future technology. Guides and provides recommendations to peers and/or reports in operational execution andutilization of One Best Way documentation. Oversees safety and security procedures to ensure compliance. Sets and oversees all operationalroutines for departments and staff. Monitors and predicts industry regulation changes and makes corresponding action plans. Designs strategies tominimize process breakdowns/problems and safety risks within the organization.
Data and Digital Literacy: Leverages data analysis tools to explore highly complex data, develops and tests hypotheses, uses data to influencestrategic work, and builds and presents insights. Identifies, implements, and drives technology change within scope of work. Uses visualization toolsto represent data and construct coherent stories to influence decisions.
Partnership and Collaboration: Builds, maintains, and enhances effective internal and external partnerships. Influences outcomes and assists incommunicating shared goals with diverse groups and parties. Identifies and addresses additional partner needs and educate partners on valuecreation. Communicate with other individuals or teams to solve shared problems. Identifies how changes in business strategy impact talent andrecruiting strategies. Consults regularly with leaders of business unit(s) to advise on strategic decisions. Brings ideas and solutions to the businessand team members. Promotes diversity and inclusion in the workplace.
Business Acumen: Develops, evaluates, and implements proposed business cases for projects and initiatives. Influences business stakeholderdecision-making. Translates business requirements into strategies, initiatives, and projects, aligns them to business objectives, and drives theexecution of deliverables. Demonstrates expertise of multiple business units/organizations being supported. Builds and articulates the business caseand return on investment and delivers work that has demonstrable value. Challenges business assumptions on topics related to assigned domainexpertise. Develops new, organization-wide processes and ways of working. Teaches and guides others on best practices. Proactively engages in theexternal community to build Walmart's brand and learn more about industry practices.
Influential Communication: Leads discussions with varying viewpoints. Presents to and influences diverse audiences across divisions usingappropriate frameworks/tools. Leverages fact-based data and analytics insights from multiple finance and business domains to build a cohesivenarrative, form an argument, organize thoughts, and present in a clear, concise, and meaningful way. Demonstrates decision and coordination skillswhen faced with conflicting or ambiguous inputs. Acts as a trusted advisor to diverse business partners, influencing them to act as needed to movethe business forward. Provides timely feedback to others. Seeks, internalizes, and utilizes feedback to make changes.


Maintenance Operations: Recommends strategies for ensuring the continuity of facility operations in the event of an emergency. Explains approachesfor calculating space requirements for staff and equipment. Coaches others on permit and licensing requirements. Demonstrates in-depth experiencemanaging large facilities or multiple facilities. Discusses safety communications, emergency evacuation procedures, tests, and drills. Provides insightinto practices for managing the acquisition, maintenance, and disposal of assets.
Vendor Management: Evaluates vendor issues and terminates vendor relationships as appropriate. Works with Legal. Develops quality standards andcontrols for vendor selection. Ensures the fulfillment of report and recordkeeping requirements. Monitors supplier performance. Resolvesdiscrepancies between performance and agreements. Builds and maintains partnerships with multiple and/or large vendors. Facilitates supplierpartnering arrangements that share risks and rewards.
Business Process Improvement: Participates in defining organizational strategic goals and purposes. Defines how to gather and keep customers.Analyzes business processes, identifies alternative solutions to outdated processes, and assesses feasibility. Establishes requirements for largechanges in the overall mission, roles, responsibilities, and processes necessary to make business improvements. Evaluates financial, cultural,technological, and other factors to address. Recommends new approaches that use advanced technology. Works to overcome Business ProcessImprovement resistance from managers, the labor force, and other groups.
Crisis Management: Determines severity of crises and initiates appropriate response actions. Identifies signs of an impending crisis. Proactively plansand prepares for major business crises. Reviews crisis management and disaster recovery plans for currency, adequacy, and validity. Appointsindividuals to crisis response teams and trains team members in response tasks. Calculates financial impact of crises.
Change Management: Introduces change initiatives that target the improvement of significant organizational capabilities. Maintains focus on theimpact of changes on key business issues. Recruits change team members and supporters to improve project success. Secures feedback regardingprogram success. Coaches others to develop change management skills and greater comfort with change. Implements strategies for renewing ordeepening change efforts.
Training: Develops targeted programs for management and high-potential associates. Designs or selects programs that meet prioritized needs andallow for variety in learning styles. Evaluates internal and external providers to identify the best supplements to the organization's existing programs.Monitors employee progress in specialized programs to ensure that program goals are met. Consults on how and where to research training issues(for example, tools, delivery methods, programs). Coaches others on the use of live instruction and technology-based approaches for diverse groups.Contracts Management and Administration: Develops standard processes to maximize contract efficiency and effectiveness. Anticipates contractissues and manages risks regarding legal issues. Advises on the practices and considerations for upgrading existing contracts and solving complexcontract management problems. Supervises management and administration for a wide variety of contracts. Trains others on how to use advancedtechnologies and tools for contract management. Evaluates operational issues and considerations in contract enforcement.
Budgeting: Evaluates past business decisions and associated budgetary considerations and impacts. Compares planned budgets versus actualexpenditures, and identifies, reports, and explains variances. Participates in developing budget adjustment procedures and practices. Develops andmanages large and important budgets. Uses Walmart's preferred budgeting software tools. Works with business managers to create appropriatebudget amounts. Designs, prepares, summarizes, and presents expense management reports. Utilizes a number of diverse expense managementtools and methods.
Data Analytics and Insights: Applies advanced analytics techniques (for example, statistics, time series analysis, optimization and simulation) todeploy appropriate models for analysis and prediction. Analyzes information to draw out patterns and relevant insights for customers. Leverages datato take real-time decisions and provide data-led actionable insights for businesses and proactively identify/mitigate risks. Develops new visualizationsolutions and advanced dashboards. Builds compelling stories based on the analysis to integrate multiple pieces of information into cohesive insights.Presents to internal and external stakeholders using the appropriate frameworks and conveys clear messages through deep business andstakeholder understanding.
Project Delivery: Leads the development of communication and change frameworks to drive change management processes. Leads the evaluation,selection, and implementation of project management processes. Administers and tracks multiple projects involving many activities and deliverables.Promotes a structured approach for progress monitoring and reporting. Coaches others in identifying and communicating conflicts in schedules ordependencies. Organizes the efficient processing of work requests. Secures estimates and responses in timely fashion. Monitors and reviews majorprojects for critical path and actual status versus planned, process and value gaps, mitigation strategies, financial goals, and communication planssUses persuasive arguments to influence others to achieve optimal outcomes and advocates a win-win approach to negotiating. Monitors the industryfor fresh approaches, benchmarks industry best practices, and adjusts approaches in response to changing business needs.
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Focus on our Associates
Diversity, Equity & Inclusion
• Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.




Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Bachelor's degree in Business Administration, Engineering or related field AND 6 years' experience in maintenance, operations or related field OR 8 years' experience in maintenance, operations, or related field.
2 years' experience in multi-unit maintenance support




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Heavy equipment or related area, Leading cross-functional task forces or projects, Supervisory experience


Masters: Business Administration, Masters: Computer Engineering


Lean Six Sigma - Certification




Primary Location...

601 N WALTON BLVD, BENTONVILLE, AR 72716, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



Hello, NW Arkansas



With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.