Product Delivery Manager at Edward D. Jones in St Louis, Missouri

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools.  We're currently in the test and learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey.  Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

Edward Jones is looking for an individual to help lead technological innovation in HR systems – responsible for supporting and enhancing existing systems and developing new technology solutions that enable and enhance the firm's vision for Human Capital Management. This person will have the dual responsibilities of product delivery management over multiple durable product delivery teams focused on HR applications and people leadership for the software development associates within those teams.

What you'll do

As a Product Delivery Manager, you will lead change to implement, configure, enhance, and support HR tools and application modules using a combination of technologies on-premises and in the Cloud. In this role, you will work closely with team members, leaders, and product owners to execute product delivery as well as continual strategy setting and evaluation of delivery team structure in alignment with firm needs and direction.

 

• Removing obstacles and coordinating resources to continually increase team throughput, predictability, and quality


• Reducing cycle times and improving usability scores by driving improvement of all things related to the SDLC for teams in their remit


• Working with Tech shared services teams to remove impediments and obstacles for improvement of product delivery and cycle time


• Contribution and maintenance of a product technology roadmap and backlog and the application of architectural standards in the team’s deliverables


• Develop and execute on-going improvements for processes related to the team (e.g. incident management escalations)


• Ability to hold teams accountable for setting and achieving Service Level Objectives

• Coaching and mentoring of each team member through observation and timely feedback


• Identification of key team positions and develop ready-now successors


• Develop and execute on-going improvements for processes related to the team (e.g. resource management and support processes).

  What you'll need..

• Bachelor’s degree with a Technology major in Computer Science, MIS, or related work experience


• Minimum of 5 years of experience directly related to Technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.)

What will make you stand out:

• Experience with Industry-leading HR application suites


• Experience implementing new application modules or new application suites


• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring, etc.


• Understanding of system development methodologies and processes within IS
  
  (change management, QA, Project Life Cycle, etc.)


• Experience implementing modern SaaS enterprise HR applications is a plus