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Collection Services Specialist at Crescent Bank & Trust, Inc in Carrollton, Texas

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

About the Position:

The Collections Services Specialist will assist the Collections teams and work in a high volume, fast-paced inbound and outbound environment. This role specializes in accounts that require special treatment outside of normal collection activities. This role will primarily work on the phone and handle inbound and outbound calls and include managing inbound and outbound text message volume, speaking with bi-lingual customers, working with Matured Loans, and similar tasks. All work is done in compliance with the Banks' policy/procedures and applicable regulations and legal statutes. This role has a specialized and higher skill level, dealing with more complex account scenarios.


What we are looking for:

To find success in this position, a candidate should have excellent customer service skills with prior collections or customer service related experience. Great time management skills and the ability to use time productively and efficiently will also contribute to success in this position. This candidate should also be bilingual- English and Spanish speaking.


About Crescent Bank:

Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.


Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.


Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership


We are proud to offer the following key benefits:

  • Workplace flexibility for eligible positions

  • All the insurance programs you’d expect- health, dental, vision, life, disability, + more

  • Multiple types of paid time off

  • Retirement program with company contribution

  • Paid parental Leave

  • Award-winning Wellness programs

  • Tuition Reimbursement

  • Payroll on Demand- access your pay when you need it most.



Additional Information:

  • Inbound/Outbound customer contact to collect on delinquent accounts and negotiate payment arrangements to help customers stay current with their loan obligation

  • Manage collection efforts with a high-level persuasiveness and professionalism on accounts across different delinquencies

  • Handle customer complaints, resolves problems, or refers customers to the appropriate bank representative for resolution

  • Contact Matured Loan customers to offer end of contract options

  • Request repossession assignment as necessary

  • Assist customers in two-way text and secured message environments

  • Conduct skip tracing activities

  • High volume production required while adhering to a scheduled work shift

  • Achieve monthly established department goals

  • Meet key performance indicators assigned

  • Completing other tasks as assigned by management


Position Requirements:

  • Familiarity of collections operations, loan repayment schedules, consumer loan contractual obligations, and the Fair Debt Collections Practices Act

  • Bilingual- English and Spanish (Required)

  • Strong attention to detail

  • Ability to work in a fast-paced, demanding work environment

  • Results-driven, persistent, and reliable

  • Ability to follow internal procedures and controls


Equal Opportunity Employer/Veterans/Disabled

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