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Overnight Housing Auditor - $18 p/hr at Hilton Global in Omaha, Nebraska

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Overnight Housing Auditor will ensure that all night audit work is completed in a timely manner and efficiently operate in-house reservations through the selling of guest rooms and maximization of revenues.

What will I be doing?

As an Overnight Housing Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Answers calls, returns e-mails and voicemails. Assists guest in checking in and booking reservations, by providing superior property knowledge.
  • Examine and verify charges, and posting of Guest Service Agents. Balance City Ledger. Balance room revenue. Prepare daily transaction summary. Clear Front office system and set for start of day.
  • Examine and verify food and beverage posted charges and posting, balance all charges to F&B Cash systems, and review food and beverage summary.
  • Communicate with Front Office Manager/Director of Finance regarding problems with cashiering functions of Guest Service Agents and prepare weekly night audit schedule.
  • Process group blocks as assigned from sales and events department.
  • Effectively enters group blocks into reservation computer system. Sets inventory controls for host blocks for each group. Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
  • Process Account Covers Sheets (ACS) and Group Billing as specified.
  • Communicates with sales and events department regarding all questions that stem from groups, while monitoring group blocks after they have been entered in computer system.
  • Reviews actualized rooms for potential billing errors and group pick up, assisting in ensuring proper availability. Monitors and charges No Shows and Late Cancels daily. Reviews and audits third parties, permanent blocks and consolidates when needed.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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