Weekend Customer Solutions Representative at Chubb in Ofallon, Missouri

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

BASIC FUNCTION OF THE JOB:

 To deliver superior customer service through phone interaction with agents and customers over the weekend. Providing status updates and pertinent information to customers and agents, by phone, seeking assistance.

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:

This is a weekend position, individuals hired will be required to work weekends. The weekly schedule is Saturday-Tuesday, 40 hours per week. Individuals will be able to choose between two 12 hour shifts on Saturday/Sunday and two 8 hour shifts on Monday/Tuesday, or four 10 hour shifts.

Maintaining Call quality score of 90% or greater by adhering to best practices

Handling calls timely and efficiently; maintain an average speed of answer of 25 seconds or less.

Assisting customers and agents regarding their inquiry calls; reviewing all claim systems and data repositories to ensure a first call resolution

Cross trained in First Notice of Loss setups and electronic processing for business continuity; maintaining payment authority to assist with One Touch adjudication in the event business continuity is required.

Promptly report service and/or system problems to the supervisor to ensure service levels to our customers and business partners are not adversely impacted.

Participate in ongoing development activities to keep abreast of the skills and competencies necessary to exceed the needs of our customers.

Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as improve workflow issues.

Maintaining Adjuster licenses through Continuous Education

Ability to work extended hours and weekends (if necessary) to assist during Natural Disasters and Catastrophic events.

KNOWLEDGE AND SKILLS:

Handle multiple tasks simultaneously

Excellent verbal and written communications and interpersonal skills

Effectively work in a team environment

Ability to meet or exceed established Performance Standards

Effective time management and organizational skills

Highschool or G.E.D. equivalent