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Carrier Compliance Admin - Remote Jacksonville Area at MODE Transportation, LLC in Jacksonville, Florida

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

MODE is hiring a Carrier Compliance Admin in Jacksonville!   100% remote after training. 


Hours: M-F 8am-4:30pm or 830-5pm  EST  


About this Role                                   

The primary duty of the Carrier Compliance Admin is to assist Compliance Department with daily administrative and organizational tasks. These duties include but are not limited to processing 3rd party reporting, company reports, monitoring the compliance shared email for new activity, filing, and inputting new carrier insurance data into proprietary operating system, answering and routing phone calls made to the Compliance Department, responding to the independent business owner/agents requests or status updates on various insurance on an as needed basis. Aiding Compliance with active carrier onboards on an as needed basis, which may include qualifying new motor carriers, responding to requests for information from independent business owner/agents and corporate employees, answering phone or email queries from motor carriers, and potentially assisting with situations that fall outside normal business operations. The Carrier Compliance Admin will be expected to maintain a high level of accuracy in updating information and in providing appropriate information to the proper parties and will interact with multiple contacts throughout the supply chain by phone and email as needed. This Admin will be trained to handle an assortment of issues that arise in the various sub departments of the greater Risk Department.



  • Manage and enter 3rd party carrier monitoring reporting items in the proprietary operating system.

  • Process incoming certificates of insurance.

  • Manage calls and emails made to the Compliance Department.

  • Qualify new carriers presented by the independent business owner/agents for qualification/disqualification.

  • Document independent business owner/agent or carrier interactions, inquiries, complaints, and details of carrier research as well as any actions taken in the internal proprietary operating system.

  • Obtain and examine all relevant information to assess validity of complaints and to determine root causes.

  • Accurately maintain carrier database.

  • Identify issues requiring further investigation to management or designated department and escalate accordingly.

  • Follow up to ensure that appropriate action was taken to provide resolution to the issue.

  • Contact involved parties to respond to inquiries or to notify them of results found or any planned actions.

  • Continuously build compliance relationships with independent business owner/agent personnel to successfully work together daily.

  • Other duties as assigned by supervision/management.



  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Accountability - Ability to accept responsibility and account for his/her actions while working remotely often without direct or constant supervision.

  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

  • Organized - Possessing the trait of being organized or following a systematic method of performing a task. This is paramount to this position.

  • Assertiveness and Motivation - Ability to act in a self-confident manner to facilitate completion of a work assignment.

  • Accuracy - Ability to perform work accurately and thoroughly.


 Experience: Previous experience in the transportation industry a plus, but not required. Must be able to work in a fast-paced environment and be a quick learner. Very good follow up skills and attention to detail. Multitasking, organizational skills and ability to prioritize workload a must. Excellent written and oral communication skills and must have good computer skills. Ability to adapt easily to changing priorities. Positive professional attitude.


Computer Skills: Intermediate MS Office skills, proficiency in using electronic communications such as Instant Messaging and email to succinctly convey information. 


Training:  Training for this position will be in the office in Jacksonville, FL.


MODE Transportation (“MODE”) is part of MODE Global, LLC, one of the top 10 non-asset based transportation and logistics businesses in North America. Across more than 200 locations, MODE provides personalized transportation, freight, and logistics solutions for land, air, and sea. The company’s shipping expertise encompasses truckload, LTL, intermodal, air, ocean, small parcel and supply chain solutions to ensure that every need is met. MODE operates across a diverse set of industries including food & beverage, consumer products, industrial, medical, automotive, chemical, and retail.  


At MODE, we’re dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.


MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  




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