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Quality Assurance Leader - Office Operations at J. J. Keller & Associates, Inc. in neenah, Wisconsin

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Requisition #: 18811
Functional Area: Training; Leadership; Quality Assurance
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8:00-4:30

Position Summary

J. J. Keller was founded nearly 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.

J. J. Keller is privately-held, family-owned company since 1953 and we believe our associates are our most valuable assets and what we do matters.

J. J. Keller's Managed Services area has a newlyadded Office Operations Quality Assurance Leader opening in our Service Operations department! Our Managed Services area is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of 400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements.

This leadership position will oversee a team of sevenassociates who are responsible for completing quality checks on the processes our office operations teams are performing. This position will work onsite in our Neenah, WI office.

Job Responsibilities

  • Leads, develops and coaches team:
    - Provides clear expectations, feedback and recognition
    - Participates in the hiring/selection process
    - Writes and conducts performance evaluations and progress reports
    - Handles associate relations issues
  • Delivers results in line with the following key metrics/accountabilities:
    - Associate retention
    - Budget control
    - Productivity gains
    - Quality checks
  • Ensures processes are structured and performed in a manner that delivers high levels of compliance for our clients, consistent outputs for our internal customers, and profitability for all stakeholders.
  • Develops quality control processes.
  • Oversees all quality reviews and provides leadership with the data necessary to manage performance against Q/A metrics.
  • Uses quality data to identify trends, needs, and performance gaps against objectives and advises leadership so improvement can occur.
  • Collaborates with area management to Identify and facilitate improvement of quality programs and internal processes.
  • Manages expenses in line with departmental budgets and corporate business conditions.
  • Carries out responsibilities in a fair, ethical, and non-discriminatory manner and ensure that staff follows these same guidelines.
  • Enforces and supports all company policies and procedures. Full support the company's commitment to safety and the environment and strive to maintain a clean, healthy, and safe workplace.

Why J. J. Keller?

  • Flex-time
  • Annual Reviews + Merit Increases
  • Yearly Discretionary Bonus + Quarterly Bonus Program Paid Out When Company Goals are Met!
  • Medical + Dental +Vision Insurance
  • AssociateGrowth/PromotionalOpportunities
  • Tuition Reimbursement, eligible yourFIRST DAY
  • 401(k) with Employer Match + Company-FundedAnnual Profit Sharing
  • 17 Days Paid Time Off (PTO) +8 Paid Company Holidays + 1 Paid Floating Holiday

About our Neenah, WI Home Office

There's a lot to love about our home office in Neenah, Wisconsin, including:

  • Jean-friendly environment, every day of the week!
  • Cafe that offers breakfast, lunch and multiple a la carte items
  • FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
  • FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
  • Near 1-mile long walking trail that wraps around the campus
  • Multiple collaboration stations

Want to check it out yourself? Follow this link and click ' See inside our Vinland Facility'!



  • 3+ years of experience in quality assurance in an office environment.
  • Prior leadership experience


  • Bachelor's Degree in a business-related field preferred
  • In lieu of Bachelor's Degree, 4+ years of combined education and closely-related experience (in addition to experience listed above) may be considered.

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, with advanced MS Excel skills.
  • Knowledge of process analysis techniques and practices (e.g., Lean, Six Sigma).
  • Ability to manage multiple projects simultaneously.
  • Strong verbal and written communication skills.
  • Strong organizational and time management skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

Other Information

At J. J. Keller, weare Difference Makers because the work we do truly matters. We protect people's lives every day. In fact, more than 90% of Fortune®1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller.

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.! If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here .

J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: QA, Quality Assurance, Operations Manager, Compliance, Lean Six Sigma, Quality, Technology, Operations, Legal, Management

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