Controller at Liveops Agent Services, LLC in Scottsdale, Arizona

Job Description:

The Purpose of Your Role

This position will be directly responsible for managing key aspects within finance and accounting, including invoicing/billing, revenue recognition, accounts receivable, accounts payable, accruals, assisting in closing the books monthly and financial reporting.

The Qualifications We’re Looking For

• BS or BA in Accounting required


• Certified Public Accountant (CPA) or equivalent, or working toward, preferred


• 7+ years of related business experience in a Finance and Accounting environment


• Excellent communication, interpersonal and negotiating skills


• Strong analytic and computer skills, including Microsoft Office and Accounting/ERP software

The Competencies You Bring

Financial Awareness, Data Gathering and Analysis, Oral & Written Communication Skills, Computer Literacy, Attention to Detail, Teamwork.

The Value You Deliver

• Ongoing review of actual spend against budget and direct necessary actions needed for any expected shortfalls.


• Managing accounts payable, including oversight of vendor setup, invoice import and input, GL coding


• Oversight of client invoicing on a monthly and weekly basis, producing and supplying clients with pertinent backup to support billing


• Ensure monthly close check list of tasks is completed timely no later than the 10th business day of the subsequent month
  


• Monthly bank reconciliations review and/or preparation


• Month end closing duties, including accruals, deferrals, balance sheet reconciliations, and journal entries


• Lead contact with independent financial audit and income tax firm


• Preparation of monthly sales tax reports for multiple states and overall tax liaison


• Build and sustain relationships at multiple levels within and outside of finance


• Conduct one-on-one meetings weekly/biweekly with all direct reports to coach, mentor and support their teams, and to help foster a positive work environment and create an “open door policy” for team members


• Client contract review, including reviewing terms and conditions, logging and setting up clients in the appropriate systems with billing information and rates


• Vendor contract review, including understanding terms and conditions in order to properly classify and account for in the financial statements


• Demonstrated ability to manage, lead change, and build process improvements

About Liveops

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

 

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

 

Eligibility Requirements

 

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

 

Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

 

                                                                                        Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description