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ESIS ProClaim Senior Representative at Chubb in Buffalo, New York

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

ESIS ProClaim is seeking an experienced General Liability representative.  Ideally the candidate would be based out of our Chicago office but we are open to other cities and arrangements.  In this role you will adjudicate liability claims from first notice of loss to resolution under general supervision of a team leader.


Under the direction of the Claims Team Leader, Senior Claim Adjuster will handle commercial auto, general liability, property and/or products liability claims.  Responsibilities will include determines coverage, investigates facts of third-party claims, assesses, and apportions liability and settles claims at the best outcome within established claim best practices guidelines and client instructions.


Duties include but are not limited to: 

  • Under supervision, receives assignments and reviews claim and policy information to determine coverage, conducts a thorough investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.

  • Maintain diary system to ensure each file is reviewed at a minimum of every 30 days

  • Conduct investigations to secure necessary claim information.

  • Proactively and aggressively manages defense counsel and litigation working collaboratively with defense counsel, as directed by the client.

  • Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extent of the insurance carrier’s obligation to the insured under the policy contract.

  • Prepares detailed 90-day Claim Summary Reports and provide updates to the client on investigation, potential settlement opportunities, claim denials, reservation of rights, third party tenders and recommendations to present at claims review meetings.

  • Posts in claim system, loss and expense reserves within authority limits and recommends reserve changes above authority to Team Leader.

  • Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.

  • Prepares and submits to Team Leader unusual or possible undesirable exposures such as bad faith or unfair claim practice allegations.

  • Assists Team Leader in developing methods and improvements for handling claims.

  • Settles claims promptly and equitably once authority is obtained.

  • Obtains appropriate releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.

  • Informs claimants, insureds/customers, or plaintiff attorney of denial of claim when applicable.

  • 5 or more years of experience as a claim professional with a high degree of specialized and technical competence in the handling of commercial auto and general liability claims with emphasis on hands-on file and litigation management.  No-Fault experience is a plus.

  • P&C insurance adjuster license where required.

  • Knowledge of insurance industry and claims handling concepts, practices, and procedures

  • Strong background and demonstrated ability in dealing with significant coverage matters.

  • An understanding of the tenants of insurance and legal principles.

  • Knowledge of P&C Group coverage and services.

  • Working knowledge of industry best practices and procedures.

  • An ability to work independently and assimilate learning materials on many different subjects from various sources.

  • Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.

  • Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.

  • Demonstrated strong relational skills particularly in adverse or high-pressure situations.

  • Bachelor’s Degree or higher. 

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

The pay range for the role is $54,000 to $86,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

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