Architecture Senior Advisor - Experience Lead at Cigna in Scottsdale, Arizona

Job Description:

We're seeking a User Experience Architect to take ownership of our Design System, which supports several product teams across Evernorth Accountable Care business segments and work closely with your engineering partners and stakeholders to build a best-in-class component framework that accelerates our ability to improve the world's experiences with software.

About you

• You can knowledgeably discuss and explain user interactions within complex systems.


• You love to create accessible solutions to complex problems for your users.


• You are passionate about what you do, a keen team collaborator and want to work with peers who challenge you.


• You enjoy working remote and thrive collaborating with multi-disciplinary teams from all over the world.


• You are customer-obsessed, with a passion for digital and an eye for design detail.


• You are a self-starter. Able to manage individual project priorities, deadlines and deliverables.


• You can present your designs to business stakeholders and justify your creative choices, demonstrating how they support the business objectives

• Reimagine and design AI/ML solutions and data products for business portfolio across commercial and medicare channels


• Leverage data analytics, research, and Design Thinking methodologies to deliver best-in-class products and experiences with relentless focus on ease-of-use and value delivery for the clients


• Support organizational design for digital transformation and business innovation by building modern, visually engaging, and innovative products


• Support solutions for software products to provide end-to-end services for the order-to-cash function and automation to help the company recognize revenue early, and enhance the end user satisfaction


• Understand service design, demonstrate thinking of how a user moves from service to service in an app ecosystem or platform


• Provide qualitative and quantitative inputs to form hypothesis and inform design solutions


• Communicate and build consensus on a product experiences in collaboration with cross-functional teams, sponsored users, and other key stakeholders


• Deliver high-quality design solutions, paired with detailed specifications for implementation for the existing and new applications


• Partner with sales, architecture, and engineering to ensure alignment throughout the process in order to better understand the technical constraints and capabilities of machine learning technologies and identify and document product opportunities related to those technologies


• Define Design Systems, user flows, site maps, service blueprints that unify, improve, and elevate the user experience of applications across multiple products and platforms


• Create detailed visual designs, interaction mechanisms, and user workflows for cutting-edge machine learning technologies being integrated into existing product lines as well as new product prototypes


• Aid in the identification and development of test & learn pilots and qualitative/quantitative research that validates new concepts with targeted end users while guiding further concept iterations based on results, documenting detailed design criteria of validated solutions, and supporting the development of specific business cases to secure appropriate approvals and funding for full-scale development


• Advocate and support a culture of innovation across the organization through effective process development and use of facilitation / soft skills, particularly within established teams driving innovation activities

• Bachelor Degree in Design or equivalent


• 5 to 7 years of experience designing for web


• Online portfolio showcasing design and problem-solving skills


• Experience with design tools such as Adobe XD


• Knowledge of user interface and information design principles


• Passion for designing visualizations that help people find meaning in data


• Comfortable with iterative design process


• Detail-oriented yet able to see the big picture


• Excellent interpersonal skills


• Strong communication skills


• Effective at collaborating with internal and external teams


• Inquisitive and self-motivated


• Comfortable learning quickly in a fast-paced environment


• Agile software development experience


• Nice-to-have skills


• Experience working with HTML, CSS and JavaScript

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.