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Associate Systems Analyst (Active Secret Clearance) at Akima, LLC in Fayetteville, North Carolina

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


Work Where it Matters

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. This position supports technical needs for services provided on SOCRATES, CENTRIX/BICES, NIPRNet, SIPRNet, and JWICS, and designated coalition networks, solicited by USSOCOM, its Component Commands, TSOCs, and deployed locations. Candidate must possess active DoD Secret clearance and obtain DoDM 8570 certifications within 90 days along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise (SOCRATES, CENTRIX/BICES, JWICS), IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.

Job Responsibilities:

Systems Analyst shall perform the following duties including but are not limited to:

  • Support overall sustainment operation of the SIE Systems including associated hardware, software, peripheral equipment, as well as service management processes. Work autonomously, by utilizing understanding of the domain knowledge, to resolve complex technical issues related to the SIE technologies: USSOCOM Research, Analysis, Threat and Evaluation System (SOCRATES), Combined Enterprise Regional Information Exchange System (CENTRIX) Battlefield Information Collection and Exploitation Systems (BICES), along with USSOCOM NIPRnet, SIPRnet, and JWICS.

  • Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.

  • May be required to provide VIP level support to USSOCOM executive level users and their staff.

  • Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

  • Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align the SIE services with the needs of its customers and end users.

  • Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

  • Work closely with Network Operations Center, Security, and Engineering teams to incorporate customer feedback and address key support and usability concerns for end-users.

  • Provide support for the SIE COOP activities and training for new technology deployment at CONUS and OCONUS locations.

Minimum Qualifications: 

  • Associates’ degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) and 1 year of relevant working experience.

  • Must hold active DoD Secret Clearance.

  • Must obtain one of the following within 90 days: A+, Security+, Cloud+, ITIL. 

  • Strong written and verbal communication skills

Desired Qualifications:  

  • Strong understanding of ITIL, agile methodologies, DoD Risk Management/Security policies

  • Demonstrated experience with IT Service Management (ITSM) Process supporting SOCRATES, JWICS, CENTRIX/BICES, or similar large enterprise to the SIE.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.  If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or 571-353-7053 (information about job applications status is not available at this contract information). 


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