Dock Operations Manager at INTERNATIONAL MARINA GROUP LP in Savannah, Georgia

Job Description:

Safe Harbor Savannah Yacht Center is seeking a highly organized marina professional with exceptional customer service and business organizing skills responsible for administering the marina operations, hard space logistics including the Shiplift yard and Graving Dock and assisting the towing operations team to ensure safe towing and dock operations.  A critical operational role combining expertise in marina and shipyard logistics and customer service, the Dockmaster employs a friendly and accommodating demeanor and is adept at multi-tasking, prioritizing requests, and adhering to operational procedures while listening to and understanding customer needs with a reassuring style that exudes professionalism and integrity.

Essential Duties and Responsibilities 

• Manage all waterside operations.
  
  
  
  • First point of contact for all incoming and departing vessels and boat movements.
  
  
  • Maximize utilization and efficiency through accurate scheduling and communication for both in and out of water slips.
  
  
  • Collaborate with Dock & Towing operations as well as Project Managers to ensure the highest level of customer service and satisfaction.
  
  
  • Coordinate all inbound, outbound and inter-facility vessel movements.
  
  
  • Assess the marina capacity and availability into the future.
  
  
  • Analyze physical requirements of the vessel to determine appropriate slip locations.
  
  
  • Consider safety and appropriate risk controls in all situations.
  
  
  • Coordinate with Service Team to optimally utilize slip locations.
  
  
  • Maintain a fluid slip schedule with frequent changes.? Able to communicate these changes to customers in a calm and professional manner.
  
  
  • Achieve monthly performance targets such as revenue and utilization budgets.
  
  
  • Update marina contacts, reservations, and email confirmations in CRM.
  
  
  • Ensure all new arrivals are greeted and delivered the Safe Harbor onboarding package as well as completing the dockage agreements.
  
  
  
  


• Follow all arrival/departure procedures.


• Communicate slip assignments to all customers.


• POC between Savannah Yacht Center and Savannah Pilots


• Greets all customers and provide SYC Welcome Packet


• POC for all Savannah Yacht Center Leads/Reservations


• Slips, Utilities, Dockage Rates


• Arrival/Departure Dates


• Updates Vessel Contacts


• Maintains all information on Dock Calendar


• Manage all vessel movements.


• Manage DocksOrder equipment/materials. 


• Maintain dockside cleanliness.


• Manage fueling day of the operation.


• Day of logistics


• Oversee day to day movements:
  
  
  
  • Seventy-two hours prior to arrival or launch/departure contact vessel and confirm schedule. Update lead as/if necessary.
  
  
  • Meeting invites to SYCTowing@shmarinas.com including:
    
    
    
    • Vessel name, date, time, location to/from, tide
    
    
    • Confirmation of tug captain attendance
    
    
    
    
  
  
  • Contact Savannah River Pilots
    
    
    
    • Discuss vessel schedule.
    
    
    • Confirm presence onboard during movement.
    
    
    • Discuss potential river traffic that conflicts with SYC vessel movement schedule.
    
    
    
    
  
  
  • Contact Divers
    
    
    
    • Discuss vessel schedule.
    
    
    • Confirm number of divers and time needed onsite.
    
    
    
    
  
  
  • Schedule and host pre-haul and pre-launch meetings with:
    
    
    
    • Vessel representatives
    
    
    • Project Manager
    
    
    • Dockmaster
    
    
    
    
  
  
  • Confirm resource availability for haul and rigging team, electricians for power supply and disconnect, and line handlers.
  
  
  • Twenty-four hours in advance inform all boats adjacent to vessel scheduled to arrive, depart, or relocate of movement schedule.
  
  
  • Ensure all floats, boarding platforms, scaffolding, etc. will not impede vessel movement.
  
  
  • Escorts
  
  
  
  


• Towing


• Work with Towing Manager and assigned PM on Daily & Monthly checks.


• Schedule vendors for all John Deere & annual services


• Schedule additional yacht towing captains as needed.


• Ship Lift and Graving Dock operational oversight:
  
  
  
  • Responsible for coordinating vessel movements, line-handling, radio communication between SYC and vessel, and Ship Lift movement or Graving Dock Flooding/Removal of water, assisting Dockmaster where and as necessary.
  
  
  • Oversight of building blocks and setting up rail cars for Ship Lift Haul Out or Graving Dock Haul Out according to Vessels Docking Plan. Coordinate docking block set up with Dockmaster.
  
  
  
  


• Daily cord counts for both in-water and service (hard space) slips.


• Ability to work weekends and holidays.


• Ability to work overtime as needed.


• Other duties as assigned by Manager.

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training


• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area


• Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

• Bachelor’s Degree: Masters preferred


• 3 to 5 years Marina/ Shipyard logistics experience or related business discipline.


• Ability to work safely around the water


• Must be able to swim


• Ability to lift 50 pounds


• Basic boat handling skills preferred


• Knowledge of dock construction and repair preferred


• Knowledge of basic power tools preferred 

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company


• Consistently treats others with dignity and respect


• Genuinely serves others with humility and a positive attitude


• Frequently demonstrates a bias toward action


• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders


• Follows policies and procedures while seeking out new and better ways of accomplishing duties


• Shows resolve and overcomes difficulties in a positive and productive manner


• Provides responsive service to our teammates and members


• Continuously puts forth the extra effort to accomplish duties


• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business


• Works to build high performing teams while taking an interest in teammates’ professional development


• Organize, plan and manage teammates and processes efficiently


• Unfailing commitment to continuous learning and growth


• Acts with integrity and is open to feedback from all teammates


• Willingly coaches teammates through change and leads all situations with positivity 

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #safeharborcareers

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.

Apply Now