Solutions Program Manager at TriWest Healthcare Alliance in Phoenix, Arizona

Posted in General Business 10 days ago.

Type: Full-Time

Job Description:

Job Summary

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)

Job Summary

The Solutions Program Manager is responsible for ensuring that our strategic, enterprise wide programs are well defined, planned, tracked and communicated in a consistent manner, responsible for building partnering relationships with C-Suite executives and other stakeholders; responsible for on time, within budget and quality implementation of enterprise wide programs; responsible for executing project management best practices.

Education & Experience


• Bachelor's Degree in Business, Healthcare Administration or other related field, or equivalent experience
• 7+ years of managing projects and/or programs at an enterprise level
• Advanced verbal and written communication skills, with ability to lead and motivate diverse teams
• Experience managing vendor/partnership relationships
• Experience utilizing Microsoft Office Suite (Word, Excel, PowerPoint, Project, Access)


• Master's Degree in Business, Healthcare Administration, or other related field
• Project Management Professional (PMP) certification
• Program Management Professional (PgMP) certification
• Experience working with Veteran Affairs and/or military health system
• 5 years of experience in a healthcare related industry

Key Responsibilities

• As part of the Program Manager's Team, develop effective collaborative relationships with TriWest's C-Suite executive and other leaders in Operations, Health Care Services, Provider Network and IT to ensure that TriWest meets contractual requirements and fulfills organizational objectives.
• Position will work very closely with ePMO team, sponsoring IT Director and assigned IT Project Managers to ensure projects are well defined, planned, tracked and communicated in a transparent, consistent and effective manner.
• Leads planning, execution, and monitoring of project portfolios, ensuring that program goals are met.
• Coordinates activities between multiple projects.
• Planning the overall program and monitoring the progress.
• Managing risks and issues and taking corrective measurements.
• Coordinating the projects and their interdependencies.
• Managing and utilizing resources across projects.
• Managing stakeholders' communication.
• Aligning the deliverables to the program's outcome.
• Works closely with Contract Management to ensure contract deliverables are tracked, achieved, and reported.

• Partners with enterprise QPI team to evolve project methodologies, processes, tools and standards in support of maturing our enterprise project management capabilities.
• Other duties as assigned.
• Regular and reliable attendance is required.


Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapts to different styles; listens critically; collaborates.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; views change as necessary.

Delegation Skills: Provides clear performance expectations for projects and ensures adequate access to resources for completion.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; provides clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjusts to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Previous experience and demonstrated success leading and managing large and complex enterprise projects and programs. Proficient with Microsoft Project, Project Server, Visio, and SharePoint Services.

Working Conditions

Working Conditions:

• Works in a standard office, with moderate travel
• Availability to work non-regular hours and long shifts as required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.


We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, Dental and Vision Coverage

  • Generous paid time off

  • 401(k) Retirement Savings Plan (with matching)

  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance

  • Tuition reimbursement

  • Paid volunteer time

*Annual base salary for Colorado, Hawaii and Washington State residents: $125,000 - $139,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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