Sr. Commercial CRM Systems Analyst (USA, REMOTE) at Integrated DNA Technologies (IDT) in Columbus, Ohio

Job Description:

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the
Customer Relationship Management (CRM) team located in the United States of America and will be fully remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!

As a Senior CRM Business Analyst, you will work collaboratively with our global Customer Service, Sales, Marketing, and IT teams to recommend solutions that optimize our comprehensive CRM platform. This dynamic role requires leveraging business acumen to enhance the usability and functionality of the CRM and associated platforms, focusing on complex issues primarily related to the Lead to Post Sales Support processes. You will act as a consultant and trusted business partner, responsible for developing and executing the CRM Commercial Roadmap and implementing new functionalities. Our ultimate goal is to continuously improve the effectiveness of our CRM platform.

In this role, you will have the opportunity to:

• 
  

  
  
  Strategic Partnering:
  Serve as a primary partner to our global Customer Service, Marketing, and Sales teams, reviewing processes, identifying improvement opportunities, recommending strategies, and implementing changes to boost business efficiency. Represent the Customer Service CRM perspective on cross-functional projects.

  
  


• 
  System and User Support: Utilize your knowledge of current processes and system functionality to support CRM-related projects and continuous improvement initiatives (kaizens). Collaborate closely with the IT Development team to ideate and develop effective solutions, facilitating testing activities with business users. Provide prompt and effective support to our user community, ensuring quick resolution of their issues.


• 
  CRM Roadmap Development: Lead CRM super user meetings to gather feedback on pain points and proposed enhancements. Assist in developing and prioritizing the CRM Commercial Roadmap based on input from the Commercial community.


• 
  Salesforce Features Evaluation: Evaluate upcoming Salesforce release features for business benefits and their impact to the CRM Commercial Roadmap. Create proposals for leadership feedback, including timelines and rollout plans.


• 
  Training and Adoption: Identify training gaps and lead training sessions to increase user community knowledge, confidence, and adoption of CRM capabilities. Develop and deliver training content as needed.
  
  

The essential requirements of the job include:

• 
  

  Bachelor's degree in Marketing, Communications, Management Information Systems (MIS), Business, or other relevant field

  
  


• 
  

  5+ years of experience utilizing Salesforce.com (SFDC) as a business analyst or system administrator

  
  


• 
  

  3+ years of Customer Service SFDC Email to Case experience

  
  


• 
  

  5+ years of corporate experience in the Sales Operations, Commercial Operations, IT CRM Technical, or other relevant role

  
  


• 
  

  Ability and willingness to travel up to 10% of the time, primarily within the United States, but may include occasional international travel

  
  

It would be a plus if you also possess previous experience in:

• 
  

  1-2 years of data management experience and an understanding of master data processes

  
  


• 
  

  Additional Customer Service platform experience

  
  

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

The salary range for this role is $97,000 - $107,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

#LI-AY1

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.