Seas Customer Svc Rep PT at HomeTeam Pest Defense, Inc. in Greenville, South Carolina

Job Description:

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

📱 Apply in minutes from your mobile phone!

As a HomeTeam Customer Service Representative, you can expect to:

• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers


• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service


• Interact with customers/prospect scheduling various pest and builder related services using system software


• Resolve customer problems with invoice and billing questions


• Conduct telephone conversations with customers about issues surrounding their service in a professional manner


• Enter service-related notes in system software


• Provide general marketing information to prospects and customers as requested


• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed


• Maintain customer files on computer and in filing system


• Validate technician paperwork for completeness and accuracy


• File Technician paperwork in customer files


• Update notes in system with technician and other employee customer information


• Print, distribute, and review service tickets for technicians


• Knowledge of the technician’s job and processes


• Escalates appropriate inquiries or problems to managers


• Collect and reconcile payments received by technicians


• Post technician work completed into system


• Complete necessary information requested by Office Manager for daily/weekly reports.


• Manage assigned collection duties.

There’s plenty of perks too!

• Competitive pay $$ plus bonus


• $14 per hour


• Employee discounts


• Dependent scholarship awards


• An opportunity to advance within the company


• Recognition for a job well done


• A friendly work environment


• Employee referral bonuses


• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• 
  HomeTeam is the #1🏆 pest management company to homebuilders


• Currently performs more the 2,000,000 services a year


• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction


• Pest Management Industry is growing and is a recession resistant line of business


• 
  HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Minimum Requirements: 

• Must have 1 year of previous customer service experience. 


• Entry level customer service skill and technique


• Basic / entry level understanding of computers


• Entry level skill on use of company telephone features and how to use them


• Must be 18 years or older with a high school diploma or GED


• Must successfully pass background and drug screening

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation


• Job is eligible for hybrid working arrangements after training is completed

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer