Clinic Manager at Memphis Center for Reproductive Health in Memphis, Tennessee

Job Description:

Job Title: Clinic Manager
Reports to: Clinical Director
Direct Reports: PRN RNs, MAs, all other axillary staff
Classification: Full-time, Exempt
Salary Range: $54,000 - $90,626 Annual Salary
Location: Memphis, TN 38104

Job Summary
The Clinic Manager is responsible for assisting in the delivery of patient care through the nursing process of assessment, planning, implementation, and evaluation. The successful candidate will be a hands-on, participative manager and will supervise MAs, and RNs (and other clinic personnel as assigned) on duty in clinical areas. An emphasis in collaboration, team player attitude, and attention to detail is key to succeed in this role.

Duties and Responsibilities

Management Duties
Identify and interview highly qualified candidates for positions reporting to the Clinic Manager; recommend candidates for hire based on technical skills, experience, and culture fit. Ensure that new hires are adequately oriented and trained; complete all necessary training documentation. Monitor, coach, develop and evaluate performance of direct reports on an ongoing basis in accordance with applicable performance standards, recognizing positive contributions and administering appropriate corrective actions. Develop employees through coaching, mentoring, and formal/on the job training and development opportunities via 1:1 meeting at a minimum of every 2 weeks. Maintain a monthly schedule for MAs and PRN RNs with the goal of adequate staffing coverage. Facilitate quarterly meetings with the clinical team. Maintain knowledge about CHOICES policies and procedures and communicate as necessary with direct reports. Foster a workplace culture that is inclusive, innovative, willing to take risks, and proactively leverages multiple dimensions of diversity. Manage the employee health program, ensuring that onboarding and annual health requirements are met for all employees.

Patient Care Duties
Provide direct nursing care to patients seeking reproductive health services. Educate patients regarding reproductive health services, including birth control and abortion care; review discharge instructions with patients and dispenses medications as requested by provider. Manage RN triage calls. As needed, manage negative RH factor and low Hgb level laboratory result logs, contacts patients regarding RhoGAM medication, and low Hgb level precautions. Manage beta HCG laboratory results log and communicate provider recommendations to patients. Accurately records appropriate information in patient charts.Monitor emergency cart inventory, ensure it is stocked and up to date. Maintain a clean and professional medical atmosphere. Respond quickly and efficiently during patient care emergencies. Participate in patient follow-up, scheduling post-abortion procedure check-ups, providing ectopic precautions, consult with physicians for orders and plans of care. Thoroughly document all patient follow-up in patient charts, appropriate logs, and complete incident reports when necessary.

Other Duties
Monitor patient feedback and contribute to the process of resolving complaints and service issues. Plan and initiate process improvement and cost reduction opportunities and escalate to Clinical Director when necessary. Maintain effective communications with Business Manager, providers, lab staff, educators, and administrators to ensure complete and accurate identification and treatment of patient needs and/or problems. Provide TB testing, Flu and Hep B vaccines to staff members, reviews vaccination records for employee health requirements. Review OSHA training material and provide annual facility -level training exposure prevention. Adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Tennessee law and organizational policy. Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications
License: Registered Nurse, issued by the TN State Board of Nursing At least 2 years of overall professional experience; some experience in the OBGYN field preferred; 1-2 years of management experience preferred. Spanish language fluency is preferred. Current BLS CPR certification. Knowledge of quality assurance, risk management, utilization management, and outcomes management standards. Strongly supportive of comprehensive full-spectrum reproductive & sexual healthcare, including abortion care, midwifery, and gender affirming care. Thorough knowledge of infection control procedures, universal precautions as established by the Center for Disease Control and Prevention and Occupational Safety and Health Administration. Experience performing phlebotomy is preferred. Ability to perform any medical procedures as allowed by the Nursing Practice Act of TN. Ability to stay calm when patients and/or staff are stressed or upset. A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making. Personal qualities of integrity, credibility, and dedication to the mission of CHOICES.

Working Conditions
This position operates in a clinical environment. This position may use medical equipment, including needles, syringes, stethoscopes, and blood pressure machines.OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The employee frequently is required to stand; walk; climb; push; use hands to finger, handle or feel; and reach with hands and arms; grasping; kneeling; stooping, and repetitive motion. This position requires the ability to occasionally lift, push, and pull up to 50-100 lbs. This role requires frequent standing.