Service Training Instructor at Tractor & Equipment Co. in Billings, Montana

Job Description:

We have an opening for a Service Training Instructor in Billings, MT to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers.

About the position: salary starting at $85,100 based on skills and experience

The Service Training Instructor will play a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards. Responsibilities include, but not limited to the following:  

• Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.

• Design and develop technical service training utilizing a variety of instructional methods and technologies

• Provide technical service training through live in-person and online training sessions for the ongoing development of our employees and customers.

• Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.

• Coordinate with Training Administrative Assistant on logistical items for travel, scheduling, and printing of training materials as needed.


• Staying current with the latest industry trends and technology, attend training and conferences as needed.


• Traveling to local and remote locations across our territory as needed to provide training.

Personal Attributes, Experience, and Education:

• Must have valid driver’s license


• High School diploma or equivalent


• Minimum of 4-6 years' experience in a dealer service department or 2-4 year technical degree.


• Must be PC literate including DBS, SIS, ServiceLink, Microsoft Word, Excel, and PowerPoint.


• Requires strong organizational skills, goal setting, attention to detail maintaining accurate records


• Must have experience developing and delivering training material.


• Familiarity with our products sold and serviced.


• Excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.

Benefits:

• Medical, Dental, Vision insurance


• Paid Vacation, Holidays and Sick Leave


• Employee Referral Bonus


• 401k w/Company Match and Profit Sharing


• Company paid Life and AD&D Insurance


• Employee Assistance Program


• Employee Discounts


• Seniority Bonus


• Excellent Recognition Program


• Company paid Long-Term Disability Insurance


• Potential performance increases throughout the year

 Harnish Group Inc. and Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, and SITECH Northwest Inc., representing Caterpillar and other manufacturers.  Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. 

 Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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