Customer Service Representative at Park Environmental Equipment LTD in Ferris, Texas

Job Description:

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Customer Service Representative to join our ParkUSA team in Ferris, TX.

 

We Offer:

• Medical, Dental, Vision, Life, AD&D Insurance


• Paid Vacation, Holidays, and Sick Time


• 401k Retirement Savings Plan with Employer Match


• Bonus Potential (2x per year)


• Tuition Reimbursement


• Employee Assistance Program (EAP)


• Opportunities for Career Advancement


• Values-Driven Culture Committed to Diversity, Inclusion, and Safety

 

Our Values:

• Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.


• Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.


• Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

 

ABOUT THE JOB:

The responsibility of the Customer Service Representative is to provide all-around support to the Group Manager and Project Sales Representative. Duties include filing, organizing, taking phone calls, assisting with purchasing, submittals and general secretarial duties.

 

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

• Provide clerical and administrative support to the sales team.


• Create and distribute customer production tickets daily.


• Generate quotes and enter sales orders.


• Maintain and distribute department related information daily.


• Complete and maintain a variety of reports as directed by the PSR.


• Utilize software tools to manage a variety of tasks such as quotes, orders, requisitions, drawings, & packing slips.


• Assist in the implementation of operational projects as needed.


• Communicate with management about operations and/or dispatch processes.


• Assist with processing payments and other financial tasks as necessary.


• Communicate with customers about service issues as needed.


• Communicate with employees about scheduling and work assignments as needed.


• Regular, reliable, predictable attendance and performance of the essential functions.

 

KNOWLEDGE, SKILLS, ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong administrative and organizational skills with an attention to detail


• Proficient in Microsoft Office


• Excellent verbal and written communication skills


• Strong customer service skills


• Ability to work effectively as a team member, establish and maintain cooperative working relationships


• Ability to self-manage and multitask


• Ability to learn new programs


• Possess a positive attitude and a strong work ethic

 

EDUCATION AND/OR EXPERIENCE:

• Associates degree from an accredited college preferred but not required


• 1-year experience in a corporate office environment, Sales office preferred


• Proficient in Microsoft Office


• SAP Experience preferred


• Excellent verbal and written communication skills


• Able to read, write and speak in the English language 

 

Our organization maintains a drug-free workplace. Except where prohibited by state law, all offers of employment are conditioned upon successful passing of a drug test and background check.

 Northwest Pipe Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply.

 Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

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