Assistant Director of CRM Marketing Technology at Portland State University in Portland, Oregon

Job Description:

Equal Opportunity Employer/Veterans/Disabled


Portland State University


Position Details
Position Details

Proposed Start Date	12/01/2024
Classification Title	Communications / Marketing
Rank	N - No Rank
Working Title	Assistant Director of CRM Marketing Technology
Department	331291 - ADM Marketing & Communications
Position Number	D93390
Representation	UU - Unclassified Unrepresented
Renewable	Renewable
End date, if applicable
Position FTE	1
Tenure Status	F - Fixed Term

Position Summary

Brief Description of PSU/School/Dept	Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation. For information about Admissions, please visit https://www.pdx.edu/admissions/
Position Summary	Under the general direction of the Director of Marketing and Communications, the Assistant Director of CRM Marketing Technology has broad programmatic and technical responsibility for the management, development, direction, and monitoring of Admission integrated communication efforts through the utilization of Portland State University’s Constituent Relations Management (CRM) and Knowledge Base (KB) solutions. The individual in this role will work across the Offices of Admissions to understand the impact University business practices have on individual student experiences; assist with streamlining communication across units utilizing the CRM/KB; facilitate future business unit adoption and implementation of CRM/KB, and recommend changes to unit business practices that support improved communication with students and lead to enhanced student success. The Assistant Director supervises a Communications Technologist who executes email campaigns in the CRM and supports campaign analysis. This is a hybrid position, the primary work location would be onsite with a regular remote work schedule. All staff working remote are responsible for adhering to the university guidelines for remote work, including completion of a remote work agreement.
Minimum Qualifications	Bachelor’s degree and 6 years demonstrated leadership in an educational setting. At least 1 year of full-time experience working in admissions, new student programs, registration or a closely aligned area in higher education. Excellent written and verbal communication skills. Familiarity and demonstrated use of student information systems/software, preferably in the Slate CRM. Ability to independently manage and implement complex projects and business solutions with broad scope and impact and handle multiple demands, priorities and/or deadlines simultaneously. Ability to formulate and implement strategic/innovative approaches and solutions to complex issues (administrative and technological). Experience supervising employees: organize, train, instruct, and evaluate the productivity and performance of employees and analyze individual situations and take corrective action. Demonstrated ability to work independently, with significant autonomy, and exercise a high level of independent thinking, creativity, and innovation. Experience interpreting and implementing complex system-wide and campus policies.
Preferred Qualifications	Master’s with 3+ years of related experience in higher education administration, student affairs, communications or related field. 1+ years supervisory experience.
Key Cultural Competencies	Create an environment that acknowledges, encourages, and celebrates differences. Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship	Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours	Monday - Friday, 40 hours/week, schedule to be determined
Total Compensation Range & Benefits Statement	Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be between $50,148 and $65,000. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package.

Search Details

Posting Close Date
Projected Close Date for Posting	Open Until Filled
Application screening begins	10/01/2024
Quick Link	https://jobs.hrc.pdx.edu/postings/45823

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is your highest degree earned?

   (Open Ended Question)

2. * Please name the specific field/discipline in which you received your degree.

   (Open Ended Question)

3. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
4. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Professional References

Optional Documents

PI250835421

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