This job listing has expired and the position may no longer be open for hire.

Customer Service Representative - Work from home- Accredo at Cigna in Tampa, Florida

Posted in General Business 28 days ago.

Type: Full-Time





Job Description:

Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative.Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our Patient Care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Here's a little more on how you'll make a difference:



  • Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.


  • Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.


  • Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

What You Should Have:


  • High School Diploma / GED required

  • 1 year of relevant experience

  • General PC knowledge including Microsoft Office

  • Excellent communication skills (verbal and written)

What you'll love about working here:


  • Fun, friendly, and unique culture - Bring your whole self to work every day!

  • Medical Dental & Vision start 1st day

  • 18 days Paid Time Off & 8 Paid Holidays

  • Employer Contributions for HRA and HSA accounts

  • 401K with Company Match

  • Tuition Assistance

NOTE : You will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up.

For positions that are Flex/WAH:

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

ABOUT ACCREDO

Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services - including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.





More jobs in Tampa, Florida

Other
32 minutes ago

Wells Fargo
Management
about 2 hours ago

Northwest Exterminating Co LLC
Sales
about 2 hours ago

Northwest Exterminating Co LLC
$36,000.00 per year
More jobs in General Business

General Business
30+ days ago

Third Federal Savings & Loan
General Business
21 minutes ago

Pick 'n Save
$13.50 - $14.50 per hour
General Business
21 minutes ago

Kroger