We are looking for a high-performing Vice President of Operations to join us at the Harris Ambulatory Core Enterprise Group.
This person will be responsible for all Operations of the Business Unit, including Professional Services and Customer Support. They will report to the Executive Vice President and work directly with the existing leadership team of each of the departments to build an organization that delivers financial results and long-term organic growth.
This will be a remote position within the USA or Canada.
Support, lead, and grow the Professional Services and Customer Support teams.
Implement processes and practices to achieve financial, employee, and client success measures
Identify, report, and optimize KPIs with a focus on customer encounters
Improve automation of internal tools such as ticket management and project management
Strategic planning for operational growth
Lead and manage all the metrics and trending required by the business
Lead the Operational Excellence campaigns for the business
Collaborate with the management team to develop and maintain process improvement policies
Manage all billable and non-billable team activities to improve the billable utilization
Monitor, challenge and implement methodologies to speed up the implementation processes
Lead team to create additional/new billable services that resolve customer issues
Manage the leadership team of Operations with meaningful objectives and conversations
Lead with the Harris Core Values
Manage all revenue streams associated with Operations
Manage the deployment strategies with multiple applications – update based on the application
What are we looking for?
5+ years of management experience in client-centric business operations
Experience leading customer service and implementation
Experience in Project Management
Experience in the implementation and support of decision support/healthcare software
Experience in reviewing, understanding, developing, and implementing business processes
What would set you apart?
Leadership experience in a software company
Excellent communication skills – able to influence others on vision and goals
Ability to manage multiple items in a fast-paced environment