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Vice President of Operations at Caretracker, Inc in Providence, Rhode Island

Posted in Management 30+ days ago.

Type: Full-Time





Job Description:

We are looking for a high-performing Vice President of Operations to join us at the Harris Ambulatory Core Enterprise Group.

This person will be responsible for all Operations of the Business Unit, including Professional Services and Customer Support. They will report to the Executive Vice President and work directly with the existing leadership team of each of the departments to build an organization that delivers financial results and long-term organic growth.

This will be a remote position within the USA or Canada.


  • Support, lead, and grow the Professional Services and Customer Support teams.

  • Implement processes and practices to achieve financial, employee, and client success measures

  • Identify, report, and optimize KPIs with a focus on customer encounters

  • Improve automation of internal tools such as ticket management and project management

  • Strategic planning for operational growth

  • Lead and manage all the metrics and trending required by the business

  • Lead the Operational Excellence campaigns for the business

  • Collaborate with the management team to develop and maintain process improvement policies

  • Manage all billable and non-billable team activities to improve the billable utilization

  • Monitor, challenge and implement methodologies to speed up the implementation processes

  • Lead team to create additional/new billable services that resolve customer issues

  • Manage the leadership team of Operations with meaningful objectives and conversations

  • Lead with the Harris Core Values

  • Manage all revenue streams associated with Operations

  • Manage the deployment strategies with multiple applications – update based on the application

What are we looking for?


  • 5+ years of management experience in client-centric business operations

  • Experience leading customer service and implementation

  • Experience in Project Management

  • Experience in the implementation and support of decision support/healthcare software

  • Experience in reviewing, understanding, developing, and implementing business processes

What would set you apart?


  • Leadership experience in a software company

  • Excellent communication skills – able to influence others on vision and goals

  • Ability to manage multiple items in a fast-paced environment

  • Finance experience – understanding EBITA, P&L, ARR/IRR

  • Excellent organization skills and detail-oriented

  • Ability to join two departments for more efficient outcomes

  • Project Management, Professional Services, and Support Services experience

  • Experience in Healthcare Operations and/or Clinical Operations (asset)

Salary:


  • $100,000 - $150,000

  • Based on experience within the role





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