Director of Content & Ecommerce at Young Mens Christian Association of Central Ohio in Columbus, Ohio

Job Description:

As ourDirector of Content & Ecommerce, youll lead the strategy and execution of SEO, content, and digital revenue initiatives that empower communities through youth development, healthy living, and social responsibility. This is a high-visibility role where youll own the full digital lifecyclefrom optimizing our websites user experience and AEO/SEM performance to driving e-commerce growth and innovating email/SMS campaigns. Partnering with cross-functional teams, youll turn data (Google Analytics 4, KPIs) into actionable insights while ensuring our digital presence reflects the Ys values and goals. If youre a strategic thinker who thrives at the intersection of technology, storytelling, and measurable impact, we want you on our team.

Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.

Develop and implement search engine optimization (SEO) and content strategies to align with overall business goals.

Create engaging content and implement strategies that are relevant and optimized for SEO, user experience and improved conversion rates.

Create and manage site content calendar and online sales strategy to support campaigns and promotions, optimizing for new customer acquisition, site experience and drive engagement.

Develop and implement e-commerce strategies to drive online sales and revenue.

Manage website updates, functionality and maintenance in collaboration with our web developer.

Lead email and short message service (SMS) marketing strategy and provide guidance on automated flows and campaigns.

Collaborate with advancement team members, external contractors and cross-functional teams throughout the Y to ensure alignment with business objectives and priorities.

Leverage Google Analytics and webmaster tools to monitor site performance, user behavior, website traffic, irregularities, issues, trends and identify opportunities for optimization/improvement, especially for improving answer engine optimization (AEO), SEO and search engine marketing (SEM) results and rankings; Recognize and define opportunities and tools for cross-selling and up-selling.

Track and analyze key performance indicators (KPIs) to measure the effectiveness of content and e-commerce strategies.

Partner with other YMCA leaders on the Martech roadmap and future user experience enhancements

Develop and implement analytics reporting from Google Analytics 4 and communications systems.

Adheres to policies related to boundaries with youth. Participates in required abuse risk management training.

Reports suspicious and inappropriate behaviors. Follows mandated abuse reporting requirements. Adheres to job specific abuse risk management responsibilities.

Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community.