Customer Service Representative at Ultimate Staffing Services in Pleasanton, California

Job Description:

Job Title: Customer Service Representative (Contract-to-Perm)

Location: Pleasanton
Schedule: Full-time
Contract Duration: 4-6 months with potential for permanent hire



Job Summary:

We're seeking a dedicated and personable Customer Service Representative to join our team on a contract-to-permanent basis for our client. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping others, and is looking to grow with a company long-term. You'll be the first point of contact for customers, ensuring they receive timely, accurate, and friendly support across a range of inquiries.



Key Responsibilities:

• Respond to customer inquiries via phone, email, and/or chat in a professional and courteous manner


• Resolve product or service issues by clarifying the customer's concern, determining the cause, and identifying the best solution


• Maintain accurate records of customer interactions and transactions


• Follow communication procedures, guidelines, and company policies


• Collaborate with internal teams to ensure customer needs are met


• Identify opportunities for process improvement and share feedback with leadership

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now