Account Coordinator - Spanish Speaking at Ledgent Technology in Eden Prairie, Minnesota

Job Description:

Must be Spanish speaking.





Contract to hire Position based on performance




Pay: Up to $19.50 an hour, W2

Training schedule - First two (2) weeks Monday through Friday 4pm to 12am

Contractor would be in the office for training and also one (1) day a month.

Schedule will be Tues through Saturday 12 am to 8am

Duties and Responsibilities



The responsibilities of this position include, but are not limited to, the following:

Customer Service

• Establishes and maintains relationships with customers to understand and address their needs.


• Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure service expectations are met.


• Manages conflicts and conducts difficult conversations with professionalism, tact, and diplomacy.


• Responds promptly to customer inquiries and provides timely updates related to exception management.


• Ensures quality service delivery by identifying issues and implementing effective solutions.


• Reviews internal and customer data, including customer-aligned KPIs, to ensure accuracy and quality.


• Executes customer pricing strategies as directed by the Account Management team, focusing on profitable market share growth.


• Identifies growth opportunities by listening to customer needs and sharing relevant insights with Account Management.

Process Efficiency

• Utilizes available tools and resources to drive operational efficiency.


• Applies knowledge of industry best practices to maintain consistency and improve processes across the network.


• Analyzes data and reports to identify trends and enhance service performance.


• Collaborates with internal teams to ensure account processes and Standard Operating Procedures (SOPs) are complete and followed.


• 
  Site-Specific: Minimizes manual processes wherever possible without compromising customer value.

Execution

• Uses technology to monitor order statuses and takes corrective action when exceptions arise (e.g., pricing discrepancies, shipment details, delivery times).


• Executes customer workflows, preferences, and SOPs to create efficient, cost-effective solutions.


• Resolves issues promptly through direct communication with the customer, offering alternative solutions as needed.


• Works closely with operations teams to standardize tasks and improve service delivery.


• Supports operational tasks and contributes to a high-quality customer experience.


• 
  Site-Specific: Assumes responsibility for results in assigned areas.

Additional Responsibilities

• Performs non-standardized operational work as necessary to support customer satisfaction.


• Completes other duties as assigned based on team or country-specific requirements.

Qualifications




Required:

• High School Diploma or GED


• 
  Site-Specific: Bilingual in Spanish and English (written and verbal)

Preferred:

• Bachelor's degree from an accredited college or university


• Experience in customer service or a related field


• Strong attention to detail, accuracy, and problem-solving abilities


• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now