Sr. Servicing & Loyalty Operations Planning Associate at Hyundai Capital America in Irvine, California

Job Description:

Description




Who We Are


Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.



We Take Care of Our People


Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement



What to Expect


The Sr. Servicing & Loyalty Operations Planning Associate is responsible for supporting the overall operational budget planning, cost analysis, staffing and capacity models for the Servicing & Loyalty department. This role will represent the Servicing & Loyalty department as liaison to cross-functional processes supporting the departmental budget and staffing processes.


What You Will Do


1. Support the planning and maintenance of the departmental budget by function and team. Maintain capacity models to support and execute on departmental requirements for staffing.

2. Maintain and support reporting and analyses on department budget, CPU, staffing and demand.

3. Partner cross-functionally to monitor operational performance and analyze drivers.

4. Support development of policies and procedures relating to budgeting.

5. Follow up on audit & compliance assessment and own action items.



Qualifications




What You Will Bring


• Minimum 4-6 years related experience in a captive finance company.

• Preferred experience in customer service and/or back-office servicing operations.

• Bachelors' degree or equivalent work experience required.

• Working knowledge of the finance industry with a specific focus on customer experience, customer service channels, and performance management preferred.

• Knowledge of HCA business practices and workflows.

• Ability to close business gaps with research, data, and action item planning/execution.

• Must be able to work independently and in a team setting.

• Strong written and verbal communication skills.

• Knowledge of Microsoft Office, including PowerPoint for executive presentations.

• Proven track record Problem solving and critical thinking skills.

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.



Work Environment


Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.


The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.


California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .