HR Solution Center Manager at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	HR Solution Center Manager
Requisition Number	RE50253
Working Title
Department Name	3J510:Human Resources Administration
Work Location	Lexington, KY
Grade Level	47
Salary Range	$57,158-94,268/year
Type of Position	Staff
Position Time Status	Full-Time
Required Education	BA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	7 yrs
Required License/Registration/Certification	None
Physical Requirements	Ability to remain in a stationary position (sitting or standing) for extended periods during meetings, consultations, or while working at a computer. Ability to move within and between offices or meeting spaces to collaborate with team members and stakeholders. Ability to communicate effectively in person, over the phone, and via digital platforms, which may involve clear speech and active listening. Consistent ability to develop, implement, and oversee operational plans, including resource allocation and performance monitoring. Ability to engage with various HR software tools and platforms, which may involve fine motor skills for precise data entry. Minimal physical effort may be necessary, such as the ability to lift and carry materials like files, documents, or light office supplies (usually under 20 pounds). Ability to respond quickly and effectively during emergency situations or high-stress events.
Shift	M – F 7:30a – 5p with additional hours as needed based on operational needs.
Job Summary	We are seeking a strategic and dynamic HR Solution Center Manager responsible for the daily operations of our HR Solution Center, ensuring the delivery of high-quality, customer-focused HR services to faculty, staff, students, and retirees. This role is pivotal in driving HR service excellence and operational efficiency within a major research university and UK HealthCare. The HR Solution Center Manager will lead a team of HR professionals to address complex HR issues, and implement strategies to enhance the overall employee experience while maintaining compliance and managing risks effectively. Key Responsibilities: Lead and manage the HR Solution Center team to provide exceptional service and support. Develop and implement HR strategies and procedures to drive operational efficiency. Resolve complex HR inquiries and issues, ensuring compliance with employment laws and institutional policies. Collaborate with stakeholders across the university including UK HealthCare to enhance HR service delivery. Utilize HR technology and data analytics to improve processes and inform strategic decision-making. Foster a culture of continuous improvement, innovation, and employee engagement. Qualifications & Experience: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred). Minimum of 7-10 years of progressive HR experience, with at least 3 years in a leadership role. HR experience in a higher education or healthcare environment preferred. Strong knowledge of HR compliance, relationship management, and service center operations. Experience leading HR teams, driving efficiency, and implementing strategic HR initiatives. Proficiency in HRIS systems and process automation tools.
Skills / Knowledge / Abilities	Strong knowledge of HR principles, practices, and employment laws. Excellent communication, interpersonal, and problem-solving skills. Proficiency in HRIS and other HR-related software. Proven ability to manage multiple priorities, meet deadlines, and lead high-performing teams. Leadership and team management. Customer service orientation. Analytical and strategic thinking. Change management and conflict resolution. Project management and adaptability.
Does this position have supervisory responsibilities?	Yes
Preferred Education/Experience	Master’s degree preferred. Minimum of 7-10 years of progressive HR experience, with at least 3 years in a leadership role.
Deadline to Apply	05/18/2025
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Describe a time when you had to handle a complex human resources issue within a large organization. How did you approach the situation, and what was the outcome?

   (Open Ended Question)

2. * Describe your role and duties in human resources management and/or supervision of staff.

   (Open Ended Question)

3. * Please choose the answer that best describes your years of paid, full-time employment experience working in Human Resources within an academic (higher education) or healthcare environment.
   • None
   • More than 0, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years, up through 10 years
   • More than 10 years

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

Equal employment opportunity, including veterans and individuals with disabilities.

PI270750978

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