AJA Vineyards Tasting Room Associate provides an exceptional experience to guests of the winery through their wine knowledge, stellar customer service and sales driven attitude. A tasting room associate is responsible for the sale of wine and actively soliciting new members to our various wine clubs. The associate also provides assistance with set-up and breakdown of most winery events. This is a part-time position that requires weekend availability.
Specific Responsibilities Include (but are not limited to):
Greet all visitors with enthusiasm and provide all guests with excellent customer service
Lead guests through wine tasting experiences - educating them about the winery story, wines, growing regions, and brand.
Build relationships with guests and club members
Recruit wine club members
Effectively and skillfully the wine and upsell when appropriate.
Phone skills
Support the team to meet and exceed DTC sales goals
Tasting Room daily operations:
Opening and closing, stocking wine and retail products, and assisting with the proper display and pricing of retail items
Responsibly pour selected wines for visitors according to tasting room guidelines and procedures and in accordance with laws and regulations
Develop basic knowledge of the wines and winemaking practices to continually promote and educate guests on the winery and its offerings
Handle POS transactions on an integrated database system
Assist customers to their vehicles with large purchases (Must be able to lift 50 lbs)
Available to work special winery events on weekends and evenings
Cleaning tasting room main rooms, organizing office and cleaning bathrooms
Monitor and organize inventory
Wash and polish glassware and tableware used in the tasting room
Responsible for ensuring all wine orders are properly packaged, including but not limited to DTC shipments, club shipments, and order pick ups.
Always maintain a professional and polished appearance.
General Requirements:
Must be at least 21 years of age
Must be willing to work weekdays, evenings and weekends as well as scheduled events as needed
This position requires the ability to lift 50lbs on a regular basis and stand for seven hours
Education: High School Diploma, or equivalent
Must have some form of wine education (enology, viticulture, WSET, CSW, Court of Master Sommeliers, ISG etc.)
Strong communication and sales skills
1-2 years employment in a similar environment such as: retail, restaurant, hospitality or customer service
Knowledge of OrderPort POS system is a bonus
Basic math skills
Flexibility and ability to manage constantly changing priorities with enthusiasm
Ability to follow company policies and procedures regarding federal and state shipping compliance
Interested candidates should email a resume and a brief statement describing their qualifications