Practice Manager, Cardiology - Salem at Partner's Healthcare in Salem, Massachusetts

Job Description:

Site: Mass General Brigham Medical Group, Inc.


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.


We are seeking a full-time Practice Manager to oversee daily operations of our Cardiovascular Medicine specialty located in Salem, MA at 331 Highland Ave and 81 Highland Ave (Axelrod Building on Salem Hospital campus). Our outpatient cardiology practice collaborates closely with Salem Hospital to ensure seamless care for our patients. We provide fully integrated cardiac evaluation and treatment to North Shore patients, including angioplasty, cardiac ablation, cardiac catheterization, cardiac evaluation and testing, cardiac rehabilitation, electrophysiology and percutaneous coronary interventions (PCI) and stents.


There are 38 staff members total (both clinical and non-clinical roles), as well as 21 providers (14 MDs and 7 APPs). Our providers mainly see patients at the Salem offices and regularly rotate out to additional satellite locations in Danvers, Beverly, Lynn, and Peabody approximately once a week. Our offices are open Monday through Friday from 8:00am to 5:00pm.


In collaboration with the Director of Operations Specialty Services and Medical Director, the Practice Manager will be responsible for the overall management of the practice, assuring that quality services are provided to patients in an environment that maximally fosters healing relationships between those patients and their health care team.



Job Summary
Summary


Responsible for small-medium single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.


Essential Functions


- Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
- Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.
- Assists in the career development of practice employees through on-going coaching, counseling, and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff.
- Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practice's annual budgets.
- Oversees the department's payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned. Entry Level Manager Role



Qualifications


Education:
Bachelor's Degree Related Field of Study required


Experience:
Supervisory experience 2-3 years required


Working in an academic healthcare environment 2-3 years required


Knowledge, Skills and Abilities:
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Analytical and math skills.
- Knowledge of Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.



Additional Job Details (if applicable)


When hiring, we take a people-first approach! To thrive in our practice settings, the ideal candidate is a motivated leader who wants longevity in their career and to be part of a multi-disciplinary team whose mission and values are built upon respect, collaboration, and providing high-quality care to our patients. The ideal candidate profile is an adaptable, receptive, and dynamic "people leader" with proven operations experience. The focus of this position is working well with others, building and maintaining relationships, and motivating a team of individuals to work in alignment to achieve office and organizational goals. There is a need for an effective communicator.



Remote Type


Onsite



Work Location


81 Highland Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.