Senior Product Manager at Five9 in Jacksonville, Florida

Job Description:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a Senior Product Manager - Voice to lead the definition, development, and global expansion of Five9's voice services portfolio. This individual will own end-to-end product lifecycle management for key capabilities including PSTN feature and coverage management, Number Reputation Management, STIR/SHAKEN, Branded Caller ID, phone number management automation, telephony analytics, SIP trunking, and IP network connectivity.

In this strategic role, you will shape the direction of our voice product offerings, drive cross-functional alignment, and deliver differentiated, high-impact solutions that support Five9's continued growth and innovation. You'll collaborate closely with Sales, Partners, Customers, Professional Services, third-party PSTN providers, and integration partners to define, execute, and scale Five9's voice services globally.

Key Responsibilities:

• Define and drive the vision for best-in-class, market-leading voice product offerings tailored to Five9's enterprise customers and service provider partners.


• Own the full product lifecycle for Five9 voice services-establishing market strategy, feature definition, positioning, and go-to-market execution across both direct-to-enterprise and Service Provider channels.


• Manage core telco components, including Long Distance services and number packaging, ensuring optimal cost, performance, and regulatory compliance.


• Lead cross-functional initiatives to deliver product capabilities-collaborating closely with Product, Architecture, Engineering, Operations, GTM, Legal, and Finance teams.


• Develop and execute comprehensive product strategies, balancing short-term goals with long-term vision across voice, telco, and networking domains.


• Partner with Independent Software Vendors (ISVs) to deliver integrated, Five9-branded voice solutions for customers and resellers.


• Design innovative pricing models for voice features and capacity, aligning with customer needs, usage trends, and competitive dynamics.


• Create and maintain core Product Management deliverables including product requirements documents (PRDs), roadmaps, feature specifications, competitive analyses, and market positioning assets.

Required Skills:

• 5+ years of experience working with Telephony/SIP Integrations, PSTN regulatory and Network services in a product management or business development role.


• 5+ years of working directly with PSTN carriers offers, processes and familiar with PSTN regulatory processes.


• 5+ years in a customer facing role.


• Strong understanding and experience with New Product Introduction and Management processes.


• Strong understanding of the product development process, lifecycle management and the requirements definition for success.


• Excellent written and presentation communication skills.


• Competitive benchmarking metrics and performance monitoring.


• Possesses "startup" mentality and ability drive new product success.


• Experience in and strong understanding of Contact Centers, Long Distance, Toll Free, DID Porting, RespOrg and WAN/Network Access services.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.


• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.


• Generous employee stock purchase plan.


• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $114,600—$183,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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