BAO C Revenue Agent 2 at Portland State University in Portland, Oregon

Job Description:

Equal Opportunity Employer/Veterans/Disabled


Portland State University


Position Details
Position Details

Proposed Start Date	06/01/2025
Classification Title	Revenue Agent 2
Working Title	BAO C Revenue Agent 2
Department	640110 - SFS Student Fin Svcs
Position Number	D99801
Representation	OP - SEIU/OPEU Local 503
Position FTE	1
End date, if applicable

Position Summary

Brief Description of PSU/School/Dept	Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.
Position Summary	This Revenue Agent 2 incumbent mainly works with domestic accounts. The purpose of this position is to serve as the primary first contact for students who are sponsored by 3rd parties that make payments on their behalf. This position works directly with the employer/sponsor to get tuition monies paid. Some billing for miscellaneous groups as necessary.
Minimum Qualifications from Classification	One year of direct collection experience (telephone or face-to-face) including knowledge of collection techniques. Collection experience must have been the primary responsibility, not incidental to other major duties.
Additional Minimum Qualifications for this Position	The person in this is position must be able to exercise sound judgment determining eligibility for short term loans, courtesy write-off’s, and working with third party payers; must also communicate effectively with a multicultural University population. Attendance and punctuality are critical; model a positive attitude and a patient, courteous and helpful manner to students, coworkers, faculty, staff and the general public. Additional requirements: 1. Excellent written, oral and interpersonal communication skills; 2. Outstanding customer service skills, with proven ability to communicate effectively with tact and diplomacy; 3. Skills and experience explaining complex and routine procedures and policies; 4. Experience using word processing, spreadsheet, and database applications; 5. Successful completion of a background check;
Preferred Qualifications	Banner experience. Accounting experience.
Key Cultural Competencies	Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship	Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours	Monday - Friday 8:30 AM - 5:00 PM
Total Compensation Range & Benefits Statement	The starting annual salary rate for this position will be between $18.93 and $21.42. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have one year of direct collection experience?

   (Open Ended Question)

2. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
3. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Professional References

Optional Documents

Equal employment opportunity, including veterans and individuals with disabilities.

PI273074323

Apply Now