Area Customer Service Coordinator at ManpowerGroup in Winston-Salem, North Carolina

Job Description:

Ricoh is seeking a passionate and purpose-driven individual to join their team as an Area Customer Service Coordinator. Ricoh is a global integrated solutions provider and partner, empowering digital workplaces and delivering innovation for businesses worldwide. The Area Customer Service Coordinator will support daily operations, implementations, expansions, and administration of Managed Services Accounts within an assigned operational area.

Responsibilities:

• Support daily operations for contracted services at customer accounts within a geographical area.
• Assist with process improvement, procedural testing, and validation, ensuring field compliance with operational best practices.
• Aid in the implementation of new customer accounts and service expansions.
• Onboard new team members and cross-train peers.
• Develop Site Procedure Guides and share best practices throughout the geographical area.
• Inspect site services daily for accuracy and compliance.
• Provide feedback on the customer experience and escalate issues as needed.
• Communicate effectively with customers and respond quickly to inquiries.
• Travel to various accounts and maintain a customer-focused environment.

Hours: Full-time, standard business hours with flexibility for travel and on-site support as needed.

Pay: Salary grade level H05.

Qualifications:

• High school diploma plus 12 months of related work experience (post-High School education encouraged).
• Intermediate skill level on common software applications.
• Valid driver's license, reliable transportation, and minimum auto insurance coverage per Ricoh policy.
• Ability to cover accounts within 40-50 miles and relocate as needed.
• Strong communication skills, attention to detail, and ability to work autonomously.
• Ability to maintain and accurately submit monthly expenses in a timely manner.

About Ricoh: 

Ricoh is an EEO/Affirmative Action Employer committed to diversity and inclusion. They offer a broad selection of benefits, including medical, dental, life, and disability insurance options, retirement savings plans, tuition assistance programs, paid vacation time, and more. Ricoh fosters a purpose-driven and passionate team culture, dedicated to delivering excellence and innovation in their services and solutions to drive business success.