Ricoh USA seeks individuals to join as Field Services Support Representatives, supporting Ricoh's office products and partnering with leading technology companies for robotics, cash recycling, intelligent locker, and smart kiosk industries. Ricoh fosters a culture of innovation, excellence, and employee development.
Responsibilities:
Perform preventative maintenance and repair activities on Ricoh office products or third-party products at customer sites.
Interact with customers professionally, diagnose product issues, and complete repairs following documented procedures.
Adhere to health, safety, and environmental policies, procedures, and legislation.
Compensation and Benefits
Qualifications:
Previous experience with electrical-mechanical functions or general repairs preferred; entry-level training provided for relevant skills.
High school diploma or equivalent required; trade school or apprenticeship a plus.
Technical acumen, strong customer service skills, punctuality, and attention to detail essential.
CompTIA certifications desired (A+, IT Fundamentals, CompTIA Security+, CompTIA Network+).
Basic knowledge of electronics, mechanics, and network connectivity required.
Legally eligible to drive with a clear driver record; valid state driver's license and minimum auto insurance coverage per Ricoh policy.
Ability to support afterhours/weekend calls if required.
Strong customer service skills, self-motivation, and ability to work independently essential.
About Ricoh:
Ricoh USA is an equal opportunity and affirmative action employer committed to workplace diversity. Ricoh offers a comprehensive portfolio of benefits and employee programs, including medical, vision, dental coverage, short/long-term disability, 401K program with company matching, life insurance, flexible spending account, paid time off benefits, and more. Ricoh encourages a culture of inclusivity, professionalism, and employee development.