Service Technician at ManpowerGroup in Van Nuys, California

Job Description:

Join Ricoh, an integrated solutions provider dedicated to empowering business success through outstanding customer experiences and innovative technologies. As a Technology Service Support Representative, you'll service and repair a variety of company products and systems at customer locations, contributing to a high-performance culture of excellence.

Responsibilities:

• Achieve expected productivity levels associated with assigned workload.
• Manage territory, inventory, and customer relationships.
• Drive revenue-generating opportunities through various sales leads.
• Demonstrate technical expertise by performing diagnostics, installations, and repairs on assigned equipment.
• Effectively manage territory by executing territory management procedures and working closely with sales partners.
• Interact with external customers to determine service needs and ensure high levels of customer satisfaction.
• Provide technical assistance to less experienced technicians.
• Maintain a professional appearance and demeanor at all times.
• Complete all required administrative tasks accurately and in a timely manner.

Qualifications:

• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Must possess a valid state driver’s license and maintain minimum auto insurance coverage per company policy.
• Strong technical and customer relation skills required.

About Ricoh:

Ricoh is an Equal Employment Opportunity/Affirmative Action Employer committed to diversity and inclusivity. Ricoh offers a broad selection of benefits including medical, dental, life, and disability insurance, retirement savings plans, tuition assistance programs, paid vacation time, and more. Join Ricoh to help drive innovation and success for businesses worldwide.