Inside Sales Account Manager at SGS North America Inc. in Exton, Pennsylvania

Job Description:

Company Description



We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.



Job Description



We are looking for an Inside Sales Account Manager to join our Sales team! The Inside Sales Account Manager is responsible for developing new leads, communicating with customers to understand their needs and provide SGS solutions. This role is responsible for building instant rapport with customers over the phone. The Inside Sales Account Manager is expected to be knowledgeable about all SGS service offerings on a technical level to deliver expert customer service, providing support to customers, outside sales, and the Client Services team. The Inside Sales Representative is responsible for managing leads, generating bids, and preparing quotes in accordance with SGS standards.

Job Functions

• Respond to client inquiries in a timely manner


• Build instant rapport with clients over the phone


• Use exceptional verbal and written communication skills to discuss SGS capabilities and unique features, benefits and services to customers


• Answer client questions and provide supporting documentation via email


• Continually keep up to date on SGS service offerings


• Lead generation through bid site monitoring


• Conduct discovery sessions with both qualified and unqualified leads


• Develop leads and convert into sales


• Bid follow up to determine outcome


• Close sales and achieve revenue target


• Contact prospective and existing customers to discuss needs


• Practice active listening to understand and identify client needs and determine potential opportunities


• Maintain lead and client inquiry database in CRM


• Assess client needs against capabilities of SGS


• Provide proposal and opportunity intelligence to the Business Development Manager and Operations Manager


• Represents SGS professionally and ethically in the marketplace


• Continually develops personal selling skills, acquires industry knowledge, broadens expertise in environmental service offerings and applies them


• Develops a network of industry contacts


• Comply with SGS Code of Integrity and Professional Conduct at all times

• Bachelor's degree in a relevant field; Chemistry, Biology, Environmental Science (Required)


• Entry level with 0-2 years of experience. Industry experience a plus, but not required (Preferred)


• Good organizational skills and the ability to multitask in a fast-paced environment (Required)


• Excellent oral and written communications skills to build strong customer relationships as well as work effectively and collaborate internally (Required)


• Strong leadership, self-initiative, resource utilization, excellent problem solving and time management skills (Required)


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals (Required)


• Active listener and excellent customer service skills (Required)


• Ability to effectively present information in one-on-one and small group situations to customers or employees of the organization (Required)


• Proficient in Microsoft Windows suite, LinkedIn and CRM Software (Required)


• Ability to lift/carry/push or pull upwards of 20 lbs on an occasional basis (Required)