HelpLine Tier 1 Support
at Systems Integration Solutions
in
Elk Grove,
California
Posted in Other 30+ days ago.
Type: full-time
Job Description:
Our direct client is looking for a HelpLine Tier 1 Support agent based out of the Elk Grove area Onsite.
Title: HelpLine Tier 1 Support
Location: Elk Grove, CA
Work Type: 5 day s a week -On-site(NO REMOTE)
Duration: 12 months +
W2/C2C resumes to viyer@sisinc.com
Key Qualifications
* Motivation and ability to work as part of a distributed team
* Good interpersonal communications and customer service skills
* Excellent English-language oral and written communications skills
* Excellent telephone and email etiquette
* Excellent time management and multi-tasking skills
* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
* Ability to maintain composure and customer-service focus in stressful situations
* Strong troubleshooting and problem resolution skills
* Conceptual understanding of IP networking and basic network troubleshooting skills
* Conceptual understanding of multi-tiered and web-based information systems architecture
* Experience providing hardware and software technical support for iOS devices
* Experience using an IT service management or CRM system for tracking
technical support cases
* Experience using a knowledge base system
Preferred Skills
* Cisco CCNA certification or working towards certification
Skill Sets
Customer Focus- At least 1 year Is Required
Mac OS X - At least 1 year Is Required
iOS - At least 1 year Is Required
Problem Solving - At least 1 year Is Required
Empathy - At least 1 year Is Required
Time Management- At least 1 year Is Required