Indigo Press Field Support Engineer at Kforce Inc in Alpharetta, Georgia

Job Description:

RESPONSIBILITIES:

Kforce has a client in Alpharetta, GA that is seeking an Indigo Press Field Support Engineer.

Responsibilities:

• Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways


• The Indigo Press Field Support Engineer works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions


• Work is completed with minimal supervision and assignments may be completed without established procedures


• May determine methods and procedures for new assignments


• Typically provides guidance to other non- exempt employees


• Provide customers with overview of installation activity, site-specific information and access to appropriate contacts


• Handle customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures


• Provide software service, pre- sales, post-sales or service delivery support


• Deliver services, including customized services to large enterprise, complex or corporate accounts


• The Indigo Press Field Support Engineer will use proactive monitoring procedures/tools to identify problem prevention opportunities


• Schedule and participate in on-site account support meetings both internal and external

REQUIREMENTS:

• Associate degree (technical field) with 3-5 years of working experience in related fields; Or degree holder with 2-4 years of relevant working experience


• Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices


• Thorough knowledge of administrative or technical practices


• Proficient Field Technical Support skill set


• Knowledge of assigned hardware system platforms


• Familiar with networking and all supported operating system platforms (i.e.UX, NT, Linux, etc.)


• Knowledge of high availability system environments


• Strong communication skills both verbal and written


• Strong customer relationship building skills


• Ability to manage complex customer problems


• Ability to perform while under high-pressure situations


• Project management, analysis, communication, scheduling, controlling, and presentation skills


• Good teamwork with peers and personnel


• Demonstrate consistent, acceptable performance of all business fundamentals


• Knowledge of portfolio of services


• Basic knowledge of change management process and tools available

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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