Site Manager at ManpowerGroup in Rock Hill, South Carolina

Job Description:

Ricoh is seeking passionate individuals to join their team, dedicated to delivering outstanding customer experiences and driving innovation in businesses worldwide. The Site Manager role involves overseeing daily operations at a small to medium site, managing a small team, and ensuring excellent customer service.

Responsibilities:

• Manage daily operations of a small to medium-sized site and a small team of direct reports.
• Prioritize multiple priorities and communicate team vision effectively.
• Demonstrate working knowledge of Ricoh products and offerings.
• Ensure achievement of Service Level Agreements and improve business processes.
• Maintain a customer-focused environment and ensure customer satisfaction.
• Motivate employees, recognize accomplishments, and provide career development opportunities.
• Evaluate team member performance and provide training and coaching.
• Maintain formal contact with customers and address issues promptly.
• Facilitate resolution of issues concerning pricing, orders, and invoicing.
• Perform other duties as assigned.

Hours: Full-time, typically Monday to Friday, subject to on-call, nights, overtime, weekends, and holidays as needed.

Qualifications:

• High school diploma or GED required.
• 3-5 years of work experience in a related field, with B2B and/or technical experience.
• Previous 2 years of managerial experience strongly preferred.
• Previous 3-5 years of customer-facing work experience required.
• Demonstrated high-level knowledge and understanding of technology.
• Proficiency in Microsoft Office 360.
• Visa sponsorship not offered for this position.

About Ricoh: 

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. They empower digital workplaces, enabling individuals to work smarter from any location and harness the power of information to unlock potential in organizations. Ricoh offers competitive benefits, including medical, dental, life, and disability insurance, retirement savings plans, tuition assistance, paid vacation, and other benefits to enhance health, wellness, and ongoing personal and professional development. Ricoh is an equal opportunity employer committed to diversity, equality, and inclusion.