Posted in Information Technology 3 months ago.
Location: Decatur, AlabamaJob Description:
IT Field Services Technician will be capable of supporting clients within a 75-100+ mile radius of their assigned client route. The FST will monitor and manage the quality of their work while maintaining their schedule as this is a role with high client visibility. FST will represent CompuCom in a professional and businesslike manner and communicate effectively with customers and associates.
The FST will identify, research and resolve technical issues at the client site. Performing service and repair, installation and other duties scheduled by the Lowe’s team. The FST will follow a regimented schedule supporting several Lowe’s sites in their assigned route. The FST will be assigned ServiceNow tickets/tasks to follow routine preventive maintenance of all equipment at the Lowe’s site as well as site issues that are reported to the Lowe’s help desk and/or site management. The FST will monitor and respond to calls, emails and in person requests for technical support. FST will provide customer service and technical support to clients on operational or maintenance aspects of their system equipment. The FST will serve as the client contact on technical and service related issues.
The FST will provide hardware/POS system, PC, printer and peripheral repair/support, including direct interaction with client to identify issues and provide prompt resolution, diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize client downtime. FST will document, track and monitor issues as well as non-issues providing necessary notes/feedback in ServiceNow ticket/task. FST will rely on instruction and/or pre-established guidelines to perform functions of service and makes in-field repair decisions.