Radio Data Technician II at CompuCom
Posted in Information Technology 30+ days ago.
Location: Midland, TexasJob Description:
Level II RF and Data Field Services Technician performs a variety of skilled technical work in configuration, maintenance, repair and troubleshooting of telecommunications physical, data link and network layer systems and associated equipment. Duties are performed in a highly customer orientated organization where the exercise of excellent customer service and teamwork is paramount. Operating, monitoring, and servicing multiple communications devices in specialty networks. Diagnose and test voice, data, and specialty (RF) network infrastructure. Expectations include; the ability to perform unsupervised installations, conduct independent system level trouble shooting, proficiency on varied specialty systems.
- As a Level II Voice and Data Technician with additional RF experience and additional specific training and/or with additional Chevron site-specific knowledge.
- Works with other third party supplied personnel engaged in the installation, maintenance, and repair of voice, data, and RF equipment.
- Tracks and manages the assets of the voice, data, and RF network.
- Ability to install, maintain, configure, and troubleshoot communication transmission systems e.g., microwave, radio, satellite, fiber, cable. This includes in-house and vendor supplied services.
- Ability to interface control networks (e.g., SCADA) with Chevron network.
- Understanding of wireless infrastructure transmission characteristics.
- Skilled practitioner of the methods, tools, equipment and materials used in RF equipment testing, repair and maintenance.
- Demonstrated and proven ability specifically in RF test equipment functions.
- Planning / Organization Skills:
- Highly skilled in prioritizing to effectively meet daily work demands
- Ability to maintain, configure, and troubleshoot access and distribution switches. Must have knowledge of MAC and IP addressing (broadcast, unicast, multicast), switch operating systems, and basic understanding of spanning tree functions.
- Ability to maintain, configure and troubleshoot traditional telephony components.
- Ability to maintain, configure and troubleshoot VoIP end points and voicemail accounts.
- Ability to manage hardware requirements including staging, testing, installation, configuration, maintenance, and decommissioning of components applicable to area of responsibility.
- Ability to document infrastructure configuration, changes, and design components in order to facilitate effective management of the infrastructure and ensure accuracy of the infrastructure information (e.g., components, version numbers, supplier information, history, location, status, component relationships, and asset information)
- Understanding of infrastructure cabling, i.e. fiber, copper, and coax. Fully understands the hardware means of sending and receiving data on a carrier, including defining cables, cards and physical aspects.
- Basic knowledge of TCP/IP protocol suite.
- Ability to detect, record, investigate and diagnose events which cause disruption or reduction in quality or service level. This includes incident monitoring, tracking, communication, resolution, and recovery.
- Skilled practitioner of the methods, tools, equipment and materials used in telecommunications equipment testing, repair and maintenance
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Communication Skills:
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Planning / Organization Skills:
- Proficiency in prioritizing to effectively meet daily work demands.
- Ability to cultivate positive and cooperative working relationships with others.
- Safe Work Practices:
- Create and update job safety analysis (JSA) documents.
- Ability to pass “fit-for-duty” requirements as described on the next page.