Housekeeping Supervisor at Starwood Hotels and Resorts Worldwide Inc
Posted in Hospitality - Hotel 30+ days ago.
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Location: Atlanta, Georgia
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The Westin Peachtree Plaza 210 Peachtree St. NW Atlanta, GA 30303
Housekeeping and Laundry
a time to renew As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It’s a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do. who we are The Westin Peachtree Plaza is a hotel that inspires you to be your best! This 73-story tower, topped by the revolving Sun Dial Restaurant, Bar & View, graces the heart of Atlanta. Connected to AmericasMart, The Westin Peachtree Plaza is steps from CNN, Georgia Aquarium, Georgia World Congress Center and the Georgia Dome. Our 53 breakouts, totaling 80,000 square feet, provide unparalleled flexibility in planning your meetings. When business is done, work out in the fully equipped WestinWORKOUT® Powered by New Balance or walk to downtown nightlife and attractions. Renowned Atlanta architect John Portman designed the hotel, the Western Hemisphere’s largest. All 1,073 rooms feature floor-to-ceiling glass windows, desks, High Speed Internet Access, the Westin Heavenly® Bed and marble Heavenly Bath®. position description The ideal candidate must invite the opportunity to create a soothing and relaxing retreat for both guests and associates. Transform each guest room into refreshing oasis where guests can enjoy pure relaxation and peace of mind. Enrich guests experiences be exceeding cleaning expectations. Anticipate guest needs and be responsive to their requests. Aspire to achieve individual and team goals through dedication, knowledge, and determination. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Marriott’s and the Westin Peachtree Plaza’s rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. 5% Channel your energy into accurately completing necessary paperwork in a timely manner. 5% Ensure work area is clean when finished. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50% Embrace your leadership potential by overseeing the performance of room attendants and general cleaning. Take appropriate action to transform deficient conditions, behavior, and work practices. Take time to thoroughly inspect guest rooms, guest areas and employee areas and assess compliance with all established standards. Be sure to report any observed deviations to established standards. 20% Instinctively create smart associate schedules for associates in consideration of staffing guides and productivity requirements. Assess and appropriately adjust staffing daily to ensure optimum staffing levels. Endeavor to review associate assignments and make adjustments as necessary. 15% Ensure that guests expectations are consistently exceeded through by utilizing effective communication with other departments. 10% Be attentive and monitor cleaning supplies. Order additional supplies as necessary. 5% Be Team Westin and assist with various administrative functions as necessary. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards. • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Position requires walking and giving direction most of the working day. • Must be able to lift up to 15 lbs. on a regular and continuing basis. • Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally lift up to 50 lbs. • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. • Must be able to exert well-paced ability in limited space. • Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks. • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience Prior housekeeping experience preferred. Licenses or Certificates Not applicable. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The Westin Peachtree Atlanta reserves the right to modify, add, delete and change this job description at any time.